Otis India
Elevator and escalator services
Sr.Manager-Service
Neural analysis suggests this role is
optimal for Manager candidates.
“Sr. Manager - Service at Otis India. Skills: Service operations, Customer management, Continuous improvement. Manage Service & Service Sales team. Adhere to Safety, Quality and Ethics policies”
What You'll Achieve.
Deliver operational excellence; Ensure customer delight; Drive business growth
Industry & Context.
Problem-Solving; Analytical
What They're Looking For.
Must Have
8-15 years relevant experience, B.E/Diploma in Engineering
Nice to Have
Elevator background, Operational experience in Service & Field operations business involving high volumes
What You'll Do.
Manage Service & Service Sales team
Quality and Ethics policies
Conceptualize and implement maintenance systems
Ensure zero callbacks and zero incident/accident
Drive Service commercial parameters
Manage customer interface
Develop & meet Business forecast
Plan and Deploy Manpower
Conceptualize and plan inventory control methods
Prepare monthly management report
Create safety awareness among employees
Conduct Fatality Prevention Audits
Ensure implementation of safety standards
Attend Safety Committee Meetings
Ensure employee engagement
Employee recognition & appreciation
How You'll Work.
Team & Collaboration
Cross-functional teams; Field operations teams; Service Sales team
Full Job Description
**Date Posted:** 2026-04-19 **Country:** India **Location:** A-1, Aroma Gardens,S.R.M.Road, Lisie Junction,Ernakulum Kochi 682018, India **Title: Manager - Service** **About Otis India** Otis is the world’s leading elevator and escalator company, moving 2.5 billion people every day and maintaining over ~2.5 million units globally. With a global team of 72,000 colleagues, including 45,000 field professionals, Otis delivers innovative, safe and reliable mobility solutions found in many of the world’s most iconic buildings and busiest transport hubs. Operating in 200+ countries and territories, Otis combines global expertise with strong local capabilities. Guided by a clear vision to help people thrive in a taller, faster, smarter world, Otis is committed to customer-centric service, future-focused innovation, and responsible corporate citizenship. **Role Overview** The Service Manager is responsible for delivering operational excellence in the designated area, ensuring customer centricity and customer delight. The role oversees field operations, customer relationship management, team performance, and compliance with service standards while driving continuous improvement and business growth. **Key Responsibilities** · Responsible for managing Service & Service Sales team of the area. · Adhere to all Safety, Quality and Ethics policies of the company. · Conceptualize and implement maintenance systems and records. · Ensure zero callbacks and zero incident/accident through process management and periodic scheduled maintenance. · Drive Service commercial parameters for Area. · Responsible for customers interface & customer management. · Develop & meet Business forecast. · Planning and Deployment of Manpower. · Conceptualize, and plan methods to better inventory control. · Prepare monthly management report on Service deliverables. · Create safety awareness among employees. · Conduct Fatality Prevention Audits at sites. · Ensure implementation of safety standards at sites. ·
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