Amazon.com Services LLC

Corporate Operations, Program Management, no business category

SrManager,ProgramManagement

$151–205k Austin, Texas, United States FULL TIME
Market Sentiment
HIGH DEMAND

Neural analysis suggests this role is
optimal for Manager candidates.

The Brief

“Sr Manager, Program Management at Amazon.com Services LLC. Skills: Program Management, Operations Management, Supply Chain, Logistics. Analyze demand forecasts. Formulate supply plans”

Industry & Context.

Corporate Operations, Program Management, no business category
Problems you'll solve

Data analysis

Eligibility Requirements

Up to 20% travel

What They're Looking For.

Must Have

Master's degree or foreign equivalent in Business Administration, Supply Chain Management, Operations Management, Engineering or related field and 5 years of experience in program or product management, Bachelor's degree or foreign equivalent in Business Administration, Supply Chain Management, Operations Management, Engineering or related field followed by 7 years of progressively responsible post-baccalaureate experience in program or product management, 5 years of experience in management consulting, operations management, or logistics management, 5 years of management experience in a global supply chain, manufacturing, production/procurement, distribution, logistics or related environment/operations, 5 years of experience using Lean Process Improvement, Six Sigma methodologies or related performance metrics/process improvements to increase efficiency within processes, forecasting, planning, optimization, and logistics, 5 years of cross-functional coordination experience across different business units, 5 years of experience conducting qualitative/quantitative data analysis

Nice to Have

All applicants must meet all the above listed requirements

What You'll Do.

Analyze demand forecasts

Formulate supply plans

Meet required capacity

Adjust business needs

Recruit support specialists

Train support specialists

Design business intelligence dashboards

Track operational performance

Formulate standard operations procedures

Research logistics operations efficacy

Benchmark logistics operations efficacy

Devise program strategy

Manage WW senior stakeholders

Coordinate tactical execution

Coordinate expansion plans

Formulate Quality Assurance standards

Implement audit mechanisms

Formulate technology requirements

Formulate tooling requirements

Create Business Requirement Documents

Create economic value analysis

Manage direct reports

How You'll Work.

Team & Collaboration

Cross-functional coordination; Stakeholder management

Process & Methodology

Program Management

Full Job Description

Employer: Amazon.com Services LLC Position: Sr Manager, Program Management AMZ1050.15 Location: Austin, Texas Multiple Positions Available: 1. Analyze demand forecasts and formulate supply plans to meet required capacity and service levels across logistics support operations in Amazon's marketplaces. Adjust business needs across seasonal fluctuations, recruit and train a team of support specialists and launch new markets as Amazon's logistics support operations expand globally. 2. Design metrics and business intelligence dashboards that allow to track operational performance against planned forecasts for each of Amazon's marketplaces with logistics support operations 3. Build and / or configure tools to improve productivity and quality for logistics support operations. These tools encompass software suites for case management, project management, forecast modeling, performance tracking and business intelligence analysis 4. Formulate policies and standard operations procedures for critical support operations in all marketplaces where Amazon has logistics operations 5. Research and benchmark efficacy of logistics operations, support needs and economic value to devise program strategy 6. WW senior stakeholder management across Amazon customer service and logistics teams 7. Coordination of tactical execution of devised strategy and expansion plans. 8. Formulate Quality Assurance standards, implement audit mechanisms with associated requirements such as processes, tools, metric reporting. 9. Formulate technology and tooling requirements to run support operations globally, create Business Requirement Documents and economic value analysis for new technology investment. 10. Manage direct reports including Sr. Program Managers, Quality Analysts/Sr. Quality Analysts, and Program Specialists 11. Domestic or international travel up to 20% to perform role responsibilities may be required (40 hours / week, 8:00am-5:00pm, Salary Range $ 151,400/year to $ 204,800/year) Amazon.com i

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