SrManager,ProfessionalServicesCloudArchitecture

The Senior Manager, Professional Services (ProServe) Cloud Architects (PCAM) - NAMER leads all ProServe Cloud Architects (PCAs) and PCA Managers across North America. Reporting to the NAMER ProServe Leader, this role drives pre-sales technical excellence, people leadership, and regional business performance aligned to ProServe's 3-Year Plan (3YP). This leader serves as a strategic advisor to customers, partners, and internal AWS stakeholders — engaging C-level executives, collaborating with ProServe Account Executives, Delivery Teams, AGS Sales, and Solution Architect Leadership to accelerate customers' cloud journeys. Key job responsibilities Regional Leadership & Strategy - Lead the NAMER PCA organization, including direct management of PCA Managers and oversight of all PCAs - Define and execute regional pre-sales strategy aligned to ProServe 3YP - Partner with NAMER ProServe Area Leaders, AGS Sales, and Technical Sales leadership to ensure optimal coverage - Drive organizational design, resource allocation, and capacity planning - Serve as a ProServe executive sponsor with customers People Leadership & Talent Development - Build and develop PCA Managers and PCAs, fostering technical excellence and customer obsession - Lead performance management, career development, and goal setting - Drive hiring, onboarding, and retention to build high-performing teams - Identify and develop future leaders; ensure team certification compliance Business Performance - Own regional Billable Bookings performance through team enablement and strategic opportunity support - Drive Engagement Margin (As Sold vs. As Delivered) optimization through quality solution design - Monitor deal velocity, reduce concessions, and identify cross-sell/upsell opportunities - Champion AI adoption with customers and builders Customer & Stakeholder Engagement - Serve as executive escalation point for complex technical and strategic customer situations - Build C-level relationships and drive business outc