Upstart
Financial Services
SrManager,ProductQualityOversight
“Sr Manager, Product Quality Oversight at Upstart. Skills: Product Quality, Quality Oversight, Consumer Lending, Regulatory Compliance. Build and lead Product Quality program. Establish frameworks, governance, and operating model”
What You'll Achieve.
Ensure examination-ready quality practices; Producing accurate, compliant, and intended outcomes; Improve reliability, effectiveness, and control environment
Industry & Context.
Root cause analysis; Identify systemic issues; Strengthen controls
What They're Looking For.
Must Have
Bachelor's degree or equivalent practical experience, 8+ years of experience in consumer lending quality control, product quality, compliance testing, operational risk, audit, or related control functions, 3+ years of direct people management experience leading quality, risk, compliance, audit, or control oversight teams, Experience designing and operating quality control or quality assurance programs focused on product, system, transaction, or operational outputs within consumer lending, Working knowledge of consumer lending regulations
Nice to Have
Experience building or scaling first-line quality control programs within a regulated bank, fintech, or consumer lending organization, Knowledge of automated lending platforms, digital lending products, decisioning systems, or technology-enabled credit origination processes, Experience developing sampling methodologies, transaction testing programs, disclosure reviews, or defect identification frameworks, Ability to translate quality findings into actionable recommendations, Experience supporting regulatory examinations, internal audits, governance committees, or remediation programs within a highly regulated environment
What You'll Do.
Build and lead Product Quality program
Evaluate lending products
Design and implement quality methodologies
Evaluate product outputs across lending and servicing workflows
Distinguish isolated product defects from systemic product failures
Analyze quality findings
Assess customer and regulatory impact
Drive appropriate escalation paths
and Compliance Program Management
Investigate root causes
Prioritize remediation efforts
and control environment
Represent Product Quality function in regulatory examinations
Maintain examination-ready documentation and workpapers
and mentor a growing team of
How You'll Work.
Team & Collaboration
Cross-functional reviews; Product; Engineering; Compliance Program Management; Risk; Operations leaders
Communication Scope
Quality reporting; Regulatory examinations; Audits; Governance forums; Cross-functional reviews
Process & Methodology
Roadmap, Governance
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