AutoTrader.ca
Tech / AI / Software
Sr.Manager,PerformanceManagement-CRM
Neural analysis suggests this role is
optimal for Senior candidates.
“Sr. Manager, Performance Management - CRM at AutoTrader.ca. Skills: Performance Management, CRM, Team Leadership, Sales Processes. Lead, coach, and develop a team of Performance Managers to drive individual and team performance. Maintain a hands-on leadership approach through regular coaching, mentoring, and sharing of best practices”
What You'll Achieve.
achieving and exceeding their business goals; driving effective CRM strategies; optimizing sales processes; delivering a high-quality customer experience; improve results; Drive client retention
Industry & Context.
analytical skills; solution-focused approach; Strategic thinking and problem-solving
What They're Looking For.
Must Have
experience in team leadership and talent development, Solid understanding of sales processes and CRM environments, Results-oriented mindset with analytical skills, Excellent communication and coaching abilities, Ability to build relationships and collaborate across teams, Proactive, structured, and solution-focused approach
Nice to Have
Experience in the automotive industry or working with dealerships is a asset
What You'll Do.
and develop a team of Performance Managers to drive individual and team performance
Maintain a hands-on leadership approach through regular coaching
and sharing of best practices
Define and track key performance indicators (KPIs) to guide decision-making and improve results
Support dealerships in adopting and maximizing CRM strategies and tools
Identify opportunities to improve sales processes and implement practical
results-driven solutions
Partner with key clients to address complex challenges and provide tailored recommendations
Ensure high-quality execution from the team and a overall customer experience
Promote a culture of accountability
continuous improvement
Drive client retention by developing and executing strategies to identify
and recover at-risk accounts
How You'll Work.
Team & Collaboration
Work cross-functionally with teams such as Sales, Customer Success, and Product to ensure alignment and impact; Ability to build relationships and collaborate across teams
Communication Scope
Excellent communication and coaching abilities
Full Job Description
We are TRADER, a Canadian leader in digital automotive solutions. Our flagship brands - AutoTrader.ca, AutoSync, Dealertrack Canada and CMS - help Canadians buy, sell, and finance vehicles with confidence. Learn more at tradercorporation.com As part of AutoScout24 group, Europe’s largest online car marketplace, we’re shaping the future of automotive retail in Canada and beyond. This role will be within the AutoSync team. AutoSync supports over 3,500 dealerships nationwide, delivering cutting-edge software tools to simplify operations, boost marketing, and drive sales. --- Position Summary: The successful candidate will lead and develop a team of Performance Managers, supporting dealerships in achieving and exceeding their business goals. This role is key in driving effective CRM strategies, optimizing sales processes, and delivering a high-quality customer experience. Key Responsibilities: Lead, coach, and develop a team of Performance Managers to drive strong individual and team performance Maintain a hands-on leadership approach through regular coaching, mentoring, and sharing of best practices Define and track key performance indicators (KPIs) to guide decision-making and improve results Support dealerships in adopting and maximizing CRM strategies and tools Identify opportunities to improve sales processes and implement practical, results-driven solutions Work cross-functionally with teams such as Sales, Customer Success, and Product to ensure alignment and impact Partner with key clients to address complex challenges and provide tailored recommendations Ensure high-quality execution from the team and a strong overall customer experience Promote a culture of accountability, continuous improvement, and performance Drive client retention by developing and executing strategies to identify, manage, and recover at-risk accounts. What We're Looking For: Strong experience in team leadership and talent development Solid understanding of sales processes and CRM environme
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