Amazon.com Services LLC
Corporate Operations, Fulfillment Center, no business category
SrManager,Operations-AMZ11166.11
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“Sr Manager, Operations - AMZ11166. 11 at Amazon.com Services LLC. Skills: Operations management, Process improvement, Leadership development. Drive quality, process improvement, and Lean initiatives. Design and implement quality improvements”
What You'll Achieve.
Ensure safety, quality, and process operational indicators meet expectations; Achieve operational metrics; Strengthen leadership capability; Ensure adherence to standard operating procedures; Implement data-driven improvements; Achieve departmental goals and performance standards; Identify and remove barriers to operational success; Provide data-driven feedback and improvement; Hold managers accountable for performance; Develop leadership capabilities; Prioritize high-impact initiatives; Refine operational changes based on outcomes; Ensure consistent adoption of improvements; Ensure long-term sustainability of improvements; Share best practices across network; Benchmark performance; Integrate broader operational best practices; Support consistent adoption of initiatives; Ensure best practices are sustained over time; Enhance compliance; Enhance ergonomics; Enhance associate well-being
Industry & Context.
Root cause analysis; Data-driven improvements
What They're Looking For.
Must Have
Master's degree or foreign equivalent in Business Administration, Engineering, Operations, or related field and 3 years of experience in management, operations, or engineering, Bachelor's degree or foreign equivalent in Business Administration, Management, Engineering, or related field followed by 5 years of progressively responsible post-baccalaureate experience in management, operations, or engineering, 3 years of direct management experience, including a salaried workforce, in a manufacturing, production or distribution environment, 3 years of experience with performance metrics, process improvement and Lean techniques, 3 years of experience with the full staffing lifecycle, including interviewing, hiring, performance management, promotions and termination, 3 years of experience with a contingent workforce during peak seasons
Nice to Have
All applicants must meet all the above listed requirements
What You'll Do.
Design and implement quality improvements
Analyze defects and root causes
Implement corrective actions
Lead efficiency-focused process monitoring
and process operational indicators
Collaborate with cross-functional teams to implement changes
Standardize best practices across shifts and departments
Support continuous improvement and Fulfillment Center business objectives
and customer experience of
Analyze deviations from safety
and performance expectations
Develop labor planning and workflow strategies
Align resources with changing business needs
Lead and mentor Operations and Area Managers
Strengthen leadership capability
Ensure adherence to standard operating procedures
Conduct business reviews to identify challenges
Implement data-driven improvements
Set and clarify requirements and expectations for Operations
Establish departmental goals and performance standards
Analyze operational metrics to identify gaps
Remove barriers to operational success
Provide data-driven feedback and improvement
Hold managers accountable for labor planning
Hold managers accountable for workflow management
Hold managers accountable for adherence to standard operating
Mentor and develop leadership capabilities
Develop leadership capabilities through coaching
Develop leadership capabilities through succession-focused initiatives
Leverage Operations and Area Managers
Source process improvement ideas through structured discussions
Source process improvement ideas through feedback
Develop process improvement ideas through structured discussions
Develop process improvement ideas through feedback
Use data-driven analysis to evaluate proposed initiatives
Prioritize high-impact initiatives
Oversee pilot testing of operational changes
Assess outcomes to refine operational changes
Document successful improvements across shifts and departments
Scale successful improvements across shifts and departments
Ensure consistent adoption of improvements
Ensure long-term sustainability of improvements
Take proactive steps to ensure best practices are
Identify effective operational best practices
Document effective operational best practices
Standardize effective operational best practices
Facilitate cross-shift forums to communicate best practices
Facilitate cross-departmental forums to communicate best practices
Promote best practices across the broader network
Collaborate with network sites to benchmark performance
Collaborate with peer sites to benchmark performance
Integrate broader operational best practices
Develop training programs to support consistent adoption
Develop change-management programs to support consistent adoption
Establish mechanisms to audit adherence
Establish mechanisms to measure adherence
Ensure best practices are sustained over time
Work closely with support staff
Collaborate on labor planning with support staff
Collaborate on staffing with support staff
Collaborate on budgeting with support staff
Collaborate on resource allocation with support staff
Partner with safety and engineering teams
Support site initiatives that enhance compliance
Support site initiatives that enhance ergonomics
Support site initiatives that enhance associate well-being
Coordinate with technology teams to prioritize system implementation
Coordinate with process engineering teams to prioritize system
Coordinate with technology teams to prioritize process implementation
Coordinate with process engineering teams to prioritize process
Lead cross-functional project planning
Secure resources for projects
Align priorities for projects
Remove barriers to project success
Provide support for partner-driven programs
Ensure consistent adoption of initiatives across the Fulfillment
How You'll Work.
Team & Collaboration
Cross-functional teams; Support staff collaboration; Safety and engineering teams; Technology and process engineering teams; Cross-functional project planning; Partner-driven programs
Process & Methodology
Project planning
Full Job Description
Employer: Amazon.com Services LLC Position: Sr Manager, Operations - AMZ11166.11 Location: Matteson, IL Job Number: AMZ11166.11 Multiple Positions Available: 1. Drives creation of quality, process improvement, and Lean initiatives by designing and implementing quality improvement programs; analyzing defects and root causes to implement corrective actions; leading efficiency-focused process improvements; monitoring key operational indicators to assess safety, quality, and process results; collaborating with cross-functional teams to implement changes affecting multiple departments; and standardizing best practices across shifts and departments to support continuous improvement and Fulfillment Center business objectives. 2. Responsible for the overall safety, quality, performance, and customer experience of Inbound or Outbound operations by ensuring that receiving, stowing, picking, packing, shipping, and related processes meet operational standards; analyzing deviations from safety, quality, and performance expectations to identify root causes and implement corrective actions; developing labor planning and workflow strategies to align resources with changing volume; leading and mentoring Operations and Area Managers to strengthen leadership capability and ensure adherence to standard procedures; and conducting business reviews to identify challenges and implement data-driven improvements. 3. Set and clarify requirements and expectations for Operations and Area Managers by establishing departmental goals and performance standards aligned with Fulfillment Center objectives; analyzing operational metrics to identify gaps and remove barriers to success; conducting performance and business reviews to provide data-driven feedback and improvement plans; holding managers accountable for labor planning, workflow management, and adherence to standard operating procedures; and mentoring and developing leadership capabilities through coaching and succession-focused initiatives.
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