Amazon Commercial Services Pty Ltd

Project/Program/Product Management--Non-Tech, Program Management, operations

Sr.Manager,LearningPrograms,AULearningPrograms

A$175–250k ~AI est. Melbourne, Victoria, Australia FULL TIME
Market Sentiment
HIGH DEMAND

Neural analysis suggests this role is
optimal for Manager candidates.

The Brief

“Sr. Manager, Learning Programs, AU Learning Programs at Amazon Commercial Services Pty Ltd. Skills: Learning programs, Team leadership, Operational readiness, Digital transformation. Lead learning professionals. Coach learning professionals”

What You'll Achieve.

90%+ leader onboarding completion; 80%+ IAT/ATA automation; 30% manual reporting reduction

Industry & Context.

Project/Program/Product Management Non Tech, Program Management, operations
Problems you'll solve

Risk mitigation; Problem solving

What They're Looking For.

Must Have

5+ years cross functional experience, 5+ years team management, 5+ years cross functional project delivery, 5+ years program management, Define program requirements, Use data and metrics for improvements

Nice to Have

Manage results for senior leadership, Analyze results for senior leadership, Communicate results for senior leadership

What You'll Do.

Lead learning professionals

Coach learning professionals

Develop learning professionals

Own end-to-end delivery

Drive digital transformation

Lead Academy Consolidation agenda

Unify leader development

Drive Site Trainer Model

Enable network growth

Align learning priorities

Manage success metrics

Track delivery against targets

Drive mitigation strategies

Remove barriers to delivery

Provide escalation support

Act as senior point of contact

Extend Learning Manager Standard Work

Explore staffing models

Design staffing models

Pilot staffing models

Deliver recommendation on scalability

Track training completion rates

Track content currency

Track process adherence

Lead expansion of PRM-L

Manage site configuration

Manage Umbrella integration validation

Manage IT Security sign-off

Eliminate manual permission processes

Prioritise initiatives

Manage cross-initiative dependencies

Run governance cadence

Act as senior escalation point

Coordinate communications

Coordinate supporting materials

Deliver quarterly change adoption summaries

Deliver compliance reporting

How You'll Work.

Team & Collaboration

Cross-functional teams; Senior forums; Site leads; Function heads; Country director

Communication Scope

Senior forums; Reporting

Process & Methodology

Program management, Project delivery, Change management

Full Job Description

Description The Head of AU Learning Programs leads a team of 10-12 hourly and salaried learning professionals across three verticals — Leader Onboarding & Technical Development, Field Content, Compliance & Automation, and Launch Learning — to design and deliver scalable, digital-first learning experiences across all miles of AU Operations (Fulfilment Centres, Sort Centres, Delivery Stations, and On-The-Road). This role is the architect of capability development across the entire AU delivery network, ensuring leaders and associates are equipped with the skills, knowledge, and tools to execute with excellence. The scope spans leader academy programs, field learning automation, content governance, and end-to-end launch readiness for new buildings. This is a 18-month fixed-term opportunity covering a period of parental leave, offering a high-impact leadership role at the centre of the AU Operations learning agenda. Key Job Responsibilities Lead, coach, and develop a team of 10-12 learning professionals across three verticals through regular 1:1s, team cadences, and individual development planning Own the end-to-end delivery of the AU Learning Programs 3-Year Strategy (2026–2028), ensuring on-time execution across leader development, field automation, and building launches Drive the digital transformation of field learning operations — including IAT/ATA automation, content governance, and real-time WBR/MBR dashboards — to move the network from manual delivery to a standardised, data-driven operating model Lead the Academy Consolidation agenda, unifying First Mile and Last Mile leader development into a single product with consistent onboarding pathways for all L4–L6 leaders Own launch planning and readiness across 1P and 3P building launches, ensuring 100% learning operational readiness sign-off for every new site Drive the Site Trainer Model and scalability initiatives that enable the network to grow without a matching increase in L&D headcount Partner with Directors, S

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