Amazon Commercial Services Pty Ltd
Project/Program/Product Management--Non-Tech, Program Management, operations
Sr.Manager,LearningPrograms,AULearningPrograms
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“Sr. Manager, Learning Programs, AU Learning Programs at Amazon Commercial Services Pty Ltd. Skills: Learning programs, Team leadership, Operational readiness, Digital transformation. Lead learning professionals. Coach learning professionals”
What You'll Achieve.
90%+ leader onboarding completion; 80%+ IAT/ATA automation; 30% manual reporting reduction
Industry & Context.
Risk mitigation; Problem solving
What They're Looking For.
Must Have
5+ years cross functional experience, 5+ years team management, 5+ years cross functional project delivery, 5+ years program management, Define program requirements, Use data and metrics for improvements
Nice to Have
Manage results for senior leadership, Analyze results for senior leadership, Communicate results for senior leadership
What You'll Do.
Lead learning professionals
Coach learning professionals
Develop learning professionals
Own end-to-end delivery
Drive digital transformation
Lead Academy Consolidation agenda
Unify leader development
Drive Site Trainer Model
Enable network growth
Align learning priorities
Manage success metrics
Track delivery against targets
Drive mitigation strategies
Remove barriers to delivery
Provide escalation support
Act as senior point of contact
Extend Learning Manager Standard Work
Explore staffing models
Design staffing models
Pilot staffing models
Deliver recommendation on scalability
Track training completion rates
Track content currency
Track process adherence
Lead expansion of PRM-L
Manage site configuration
Manage Umbrella integration validation
Manage IT Security sign-off
Eliminate manual permission processes
Prioritise initiatives
Manage cross-initiative dependencies
Run governance cadence
Act as senior escalation point
Coordinate communications
Coordinate supporting materials
Deliver quarterly change adoption summaries
Deliver compliance reporting
How You'll Work.
Team & Collaboration
Cross-functional teams; Senior forums; Site leads; Function heads; Country director
Communication Scope
Senior forums; Reporting
Process & Methodology
Program management, Project delivery, Change management
Full Job Description
Description The Head of AU Learning Programs leads a team of 10-12 hourly and salaried learning professionals across three verticals — Leader Onboarding & Technical Development, Field Content, Compliance & Automation, and Launch Learning — to design and deliver scalable, digital-first learning experiences across all miles of AU Operations (Fulfilment Centres, Sort Centres, Delivery Stations, and On-The-Road). This role is the architect of capability development across the entire AU delivery network, ensuring leaders and associates are equipped with the skills, knowledge, and tools to execute with excellence. The scope spans leader academy programs, field learning automation, content governance, and end-to-end launch readiness for new buildings. This is a 18-month fixed-term opportunity covering a period of parental leave, offering a high-impact leadership role at the centre of the AU Operations learning agenda. Key Job Responsibilities Lead, coach, and develop a team of 10-12 learning professionals across three verticals through regular 1:1s, team cadences, and individual development planning Own the end-to-end delivery of the AU Learning Programs 3-Year Strategy (2026–2028), ensuring on-time execution across leader development, field automation, and building launches Drive the digital transformation of field learning operations — including IAT/ATA automation, content governance, and real-time WBR/MBR dashboards — to move the network from manual delivery to a standardised, data-driven operating model Lead the Academy Consolidation agenda, unifying First Mile and Last Mile leader development into a single product with consistent onboarding pathways for all L4–L6 leaders Own launch planning and readiness across 1P and 3P building launches, ensuring 100% learning operational readiness sign-off for every new site Drive the Site Trainer Model and scalability initiatives that enable the network to grow without a matching increase in L&D headcount Partner with Directors, S
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