Cibc
Financial Services
Sr.Manager,KnowledgeManagementIntake(12MonthContract)
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“Sr. Manager, Knowledge Management Intake (12 Month Contract) at Cibc. Skills: Knowledge Management, Team leadership, Process improvement. Oversee team of Intake Consultants. Provide strategic direction”
Industry & Context.
Problem-solve issues; Analyze workflows; Identify areas of opportunity
What They're Looking For.
Must Have
5+ years managing teams, 5+ years financial services experience, 5+ years project delivery experience
What You'll Do.
Oversee team of Intake Consultants
Provide strategic direction
Provide day-to-day coaching
Address enterprise-wide needs
Drive performance-focused agile culture
Optimize workload allocation
Ensure project delivery
Collaborate with senior leaders
Responsible for operational reporting
Champion process improvements
Support content governance
Partner on technology upgrades
Partner on technology migrations
Ensure documentation solutions remain accurate
Ensure documentation solutions remain efficient
Ensure documentation solutions align with business objectives
Execute within KM Intake team
Interact with all levels of business
Educate all levels of business
Build relationships with stakeholders
Communicate with stakeholders
Provide support for department
Serve as escalation channel
Identify obstacles to performance
Remove obstacles to performance
Explain performance expectations
Support performance of agile work teams
Manage backlog of incoming work
Help estimate project work effort
Work with LOB partners on escalations
Analyze reports regarding workload volumes
Consult with senior leaders
Manage workload allocations
Support records retention activities
Preserve KM artifacts
Prepare monthly reporting
Improve Intake experience
Identify areas of opportunity
Support content ownership
Conduct annual ownership review
Conduct attestation review
Ensure documentation solutions are accurate
Ensure documentation solutions are up-to-date
Ensure clear ownership
Implement new content changes
Improve technical platforms
How You'll Work.
Team & Collaboration
Cross-functional teams; Senior leaders; LOB partners; Other areas of Knowledge Management
Communication Scope
Communication; Negotiation
Process & Methodology
Agile, Project delivery
Full Job Description
We’re building a relationship-oriented bank for the modern world. We need talented, passionate professionals who are dedicated to doing what’s right for our clients. At CIBC, we embrace your strengths and your ambitions, so you are empowered at work. Our team members have what they need to make a meaningful impact and are truly valued for who they are and what they contribute. To learn more about CIBC, please visit [CIBC.com](https://www.cibc.com/en/about-cibc.html) **What you’ll be doing** As Sr. Manager, Intake within Knowledge Management, you will oversee a team of Intake Consultants and Sr. Intake Delivery Analysts. You will provide strategic direction and day-to-day coaching to address enterprise-wide needs in Knowledge Central. You will drive a performance-focused, agile culture by managing team KPIs, optimizing workload allocation, ensuring project delivery, and collaborating with senior leaders to resolve escalations and enhance productivity. You will be responsible for operational reporting within your area. Additionally, you will champion process improvements, support robust content governance, and partner on technology upgrades and migrations to ensure documentation solutions remain accurate, efficient, and aligned with business objectives. _At CIBC we enable the work environment most optimal for you to thrive in your role. Details on your work arrangement (proportion of on-site and remote work) will be discussed at the time of your interview._ **How you’ll succeed** * **Leadership -** Lead, motivate, and mentor teams to deliver projects and execute within the KM Intake team. Interact, educate, build relationships, and communicate with all levels of the business and key stakeholders. Provide support and serve as an escalation channel for the department to ensure the timely and effective delivery of Intake requests. Manage performance by providing fair and accurate formal and informal feedback, identifying and removing obstacles to performance, and explain
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