GenZS Recruitment solutions
IT
SrManager-ITSM
Neural analysis suggests this role is
optimal for executive candidates.
“Sr Manager - ITSM at GenZS Recruitment solutions. Skills: ITSM Operations, ServiceNow, Incident Management, Change Management. Manage Incident processes. Manage Problem processes”
What You'll Achieve.
Ensure high availability; Ensure service excellence; Ensure operational stability
Industry & Context.
Root Cause Analysis; Troubleshooting
What You'll Do.
Manage Incident processes
Manage Problem processes
Manage Change processes
Manage Service Request processes
Monitor enterprise infrastructure
Ensure proactive monitoring
Resolve incidents rapidly
Drive operational excellence
Drive service delivery performance
Conduct Root Cause Analysis
Manage IT Asset Lifecycle
Maintain CMDB accuracy
Oversee Patch Management
Oversee vulnerability remediation
Oversee compliance activities
Support internal audits
Support external audits
Support governance requirements
Support risk requirements
Support compliance requirements
Prepare operational dashboards
Prepare service metrics
Prepare management reviews
Coordinate with Infrastructure teams
Coordinate with Cloud teams
Coordinate with Security teams
Coordinate with Application teams
Coordinate with Vendor teams
Lead continuous improvement initiatives
Enhance system reliability
Enhance operational efficiency
How You'll Work.
Team & Collaboration
Infrastructure teams; Cloud teams; Security teams; Application teams; Vendor teams
Full Job Description
hiring for our IT Client Senior Manager / AVP – ITSM Operations Manager 📍 Location: Lower Parel, Mumbai 💼 Employment Type: Full-Time 🕒 Experience: 10–15 Years Job Summary We are seeking an experienced ITSM Operations Manager to lead and manage enterprise IT operations, ensuring high availability, service excellence, and operational stability. The ideal candidate should possess strong expertise in ServiceNow, Infrastructure Monitoring, ITIL processes, Incident Management, Change Management, and IT Operations Governance. Key Responsibilities * Manage and govern Incident, Problem, Change, and Service Request Management processes through ServiceNow. * Monitor enterprise infrastructure including servers, networks, applications, cloud environments, and critical business services. * Ensure proactive monitoring, event management, alert handling, and rapid incident resolution. * Drive SLA adherence, operational excellence, and service delivery performance. * Conduct Root Cause Analysis (RCA) for recurring incidents and critical outages. * Manage IT Asset Lifecycle and maintain CMDB accuracy. * Oversee Patch Management, vulnerability remediation, and compliance activities. * Support internal and external audits, governance, risk, and compliance requirements. * Prepare operational dashboards, KPI reports, service metrics, and management reviews. * Coordinate with Infrastructure, Cloud, Security, Application, and Vendor teams for seamless service delivery. * Lead continuous improvement initiatives to enhance system reliability and operational efficiency. Required Skills * Strong hands-on experience with ServiceNow. * Expertise in: * IT Service Management (ITSM) * Infrastructure Monitoring * Incident Management * Problem Management * Change Management * Service Request Management * IT Asset Management * CMDB Management * Patch Management * Event & Alert Monitoring * Audit & Compliance * Strong understanding of ITIL frameworks and best practices. * Experience managing enterpri
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