Comcast Spectacor
sports and entertainment
Sr.Manager,InsideSales
Neural analysis suggests this role is
optimal for Senior candidates.
“Sr. Manager, Inside Sales at Comcast Spectacor. Skills: Inside Sales, Recruiting, Training, Development, Leadership. Oversees the First Line, a staff of entry-level sellers. Ensures each individual sales representative is set-up for long term success within the company”
What You'll Achieve.
Ensures each individual sales representative is set-up for long term success within the company; developing a pipeline of future employees; hold representatives accountable to their revenue goals and activity metrics through data-driven reporting; motivates the First Line to surpass their department’s goals; Drive results and growth.
Industry & Context.
Ability to proactively plan and troubleshoot issues at a fast pace
Must be able to work nights and weekends, variable schedule(s) and overtime as necessary., Flexibility to work unique hours, including nights, weekends, and holidays.
What They're Looking For.
Must Have
Bachelor's Degree, Minimum 3-5 years of sales experience in sports or businesses with track records of mentoring others, Minimum of 1 year experience as a senior salesperson or leadership role within a sales organization, Ability to multi-task daily, be organized, and lead with the desire to succeed, Flexibility to work unique hours, including nights, weekends, and holidays, Exceptional customer service and ability to engage in productive communications with clients and staff members, Ability to proactively plan and troubleshoot issues at a fast pace, Ability to work under pressure to meet strict deadlines and priorities, Ability to work independently and as a part of a high functioning team, Understand our Operating make them the guidelines for how you do your job., Own the customer experience - think and act in ways that put our customers first, give them seamless digital options at every touchpoint, and make them promoters of our products and services., Know your stuff - be enthusiastic learners, users and advocates of our game-changing technology, products and services, especially our digital tools and experiences., Win as a team - make big things happen by working together and being open to new ideas., Be an active part of the Net Promoter System - a way of working that brings more employee and customer feedback into the company - by joining huddles, making call backs and helping us elevate opportunities to do better for our customers., Drive results and growth., Support a culture of inclusion in how you work and lead., Do what's right for each other, our customers, investors and our communities.
Nice to Have
Working knowledge of Archtics ticketing systems and Salesforce CRM is preferred, Excellent attention to detail, interpersonal skills, and effective oral and written communication skills, Enthusiastic teacher, with leadership skills and an innovative growth mindset, skillset in Microsoft Office for reporting-based needs
What You'll Do.
Oversees the First Line
a staff of entry-level sellers
Ensures each individual sales representative is set-up for long term success within the company
Developing a pipeline of future employees
and develop staff of up to 14 entry level Inside Sales Representatives
Establish relationships with colleges nationwide and attend career fairs nationally to recruit the best available talent for the First Line
Attend sales calls and face-to-face appointments with Inside Sales Representatives
Execute well thought out Sales Campaigns for Inside Sales Representatives including FSE and group ticket products
Plan and execute daily and weekly training sessions across all Flyers and Xfinity Mobile Arena products
Create and execute sales contests and other team building events
Plan and execute Sales Showcase events at Xfinity Mobile Arena
Consistent exercise of independent judgment and discretion in matters of significance.
consistent and punctual attendance.
Must be able to work nights and weekends
variable schedule(s) and overtime as necessary.
How You'll Work.
Team & Collaboration
Collaborate with the Flyers ticketing leadership team to create a dynamic and comfortable environment that motivates the First Line to surpass their department’s goals.; Work collaboratively with the Flyers ticketing leadership team in hiring for open sales and service positions within the department; Work closely with Marketing, Premium Box Office, Arena Operations, and Business Strategy and Analytics teams; Win as a team - make big things happen by working together and being open to new ideas.
Communication Scope
effective oral and written communication skills; productive communications with clients and staff members
Process & Methodology
Plan and execute weekly training sessions, Plan and execute daily and weekly training sessions, Plan and execute Sales Showcase events
Full Job Description
Comcast Spectacor is a leading sports and entertainment company with a diverse portfolio including the National Hockey League’s Philadelphia Flyers, the National Lacrosse League’s Philadelphia Wings, the award-winning Xfinity Mobile Arena, and the worldclass esports franchise, T1 Entertainment & Sports. Headquartered in Philadelphia, Comcast Spectacor has more than 50 years of experience, with a proven track record of cultivating championship teams, managing worldclass venues, and promoting vibrant communities. Comcast Spectacor is part of Comcast Corporation, a global media and technology company that operates Comcast Cable, NBCUniversal, and Sky. **Job Summary** The Sr. Manager, Inside Sales oversees the First Line, a staff of entry-level sellers and ensures each individual sales representative is set-up for long term success within the company, while developing a strong pipeline of future employees. The Sr. Manager, Inside Sales primary focus will be to recruit, train and, develop the next generation of sport sales superstars. The Sr. Manager, Inside Sales will plan and execute weekly training sessions, provide additional coaching to the First Line team members through individual 1 on 1’s, and hold representatives accountable to their revenue goals and activity metrics through data-driven reporting. The Sr. Manager, Inside Sales will collaborate with the Flyers ticketing leadership team to create a dynamic and comfortable environment that motivates the First Line to surpass their department’s goals. The Sr. Manager, Insides Sales will also be a key contributor in all Philadelphia Flyers ticketing. **Job Description** **Core Responsibilities** * Recruit, train, and develop staff of up to 14 entry level Inside Sales Representatives * Establish strong relationships with colleges nationwide and attend career fairs nationally to recruit the best available talent for the First Line * Work collaboratively with the Flyers ticketing leadership team in hiring for open sale
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