Amazon.com Services LLC
Project/Program/Product Management--Non-Tech, Product Management, international stores
Sr.Manager,FraudPrevention,WWGiftCards
“Sr. Manager, Fraud Prevention, WW Gift Cards at Amazon.com Services LLC. Skills: Fraud prevention strategy, Roadmap ownership, Executive reporting. Own the WW Gift Card fraud prevention strategy. Lead, develop, and scale a high-performing team”
What You'll Achieve.
Protect billions in annual issuance; Ensure frictionless customer experience; Drive fraud reduction; Align on priorities; Translate priorities into measurable outcomes; Balance risk reduction with customer experience and business growth; Achieve bad debt goal; Improve CX metrics; Improve operational metrics
Industry & Context.
Creative problem-solving; Root cause analysis
What They're Looking For.
Must Have
12+ years of product or program management, product marketing, business development or technology experience, 8+ years of team management experience, Bachelor's degree, Experience owning/driving roadmap strategy and definition, Experience with end to end product delivery, Experience with feature delivery and tradeoffs of a product, 5+ years of fraud identification and detection, investigation and analysis for root causing and providing suitable preventive mechanisms experience
Nice to Have
Experience engaging and influencing senior executives
What You'll Do.
Own the WW Gift Card fraud prevention strategy
and scale a high-performing team
Drive the fraud prevention roadmap end-to-end
Prioritize ML model enhancements
Prioritize detection signals
Prioritize enforcement mechanisms
Prioritize external data-sharing partnerships
Build and maintain cross-functional partnerships
Deploy mitigations that balance risk reduction with customer
Own executive reporting
Represent fraud prevention in VP-level forums
Translate complex fraud dynamics into clear narratives
Translate complex fraud dynamics into actionable strategies
Lead incident response for large-scale fraud attacks
Drive rapid containment
Drive root cause analysis
Drive systemic remediation
Set the vision for AI-driven
real-time fraud decisioning
Establish scalable frameworks that embed fraud controls into
How You'll Work.
Team & Collaboration
Cross-functional stakeholders; Risk Prevention teams; External partners and integrators; Finance, Legal, Compliance, and Regulatory teams; Gift Card Product, Technology, and Business teams
Communication Scope
Executive reporting; VP-level representation; Clear narratives
Process & Methodology
Roadmap ownership, Strategic planning
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