Otis
Elevator and Escalator Manufacturing, Installation, and Service
SrManager,FieldServiceOperations
Neural analysis suggests this role is
optimal for Manager candidates.
“Sr Manager, Field Service Operations at Otis. Skills: Field Service Operations, Maintenance business, People leadership. Drive field efficiency and quality improvements. Meet goals for maintenance completion”
What You'll Achieve.
Meet labor and material margin plans; Meet goals for maintenance completion; Meet goals for callback and FTF rates; Meet goals for units with no OMMS activity; Meet goals for OCM process adherence; Meet or exceed Otis ONE installation goals; Keep Otis ONE unplugged units to <3%; Reduce greenhouse gas emissions; Ensure projects are completed to satisfaction; Ensure projects are completed within reasonable timeframe
Industry & Context.
Investigate issues; Resolve issues; Determine solutions
What They're Looking For.
Must Have
High school or equivalent plus 10 years relevant experience, Overall knowledge of product and product service techniques, Understand financial legal awareness to contract terms and conditions, 5+ years elevator industry management experience strongly preferred, Ability to work in a highly team-oriented and dynamic environment, Demonstrate written and verbal communication skills, Self-motivated and able to manage many simultaneous projects, Comfortable in a technical environment utilizing Microsoft based computer software, Leadership skills, goal-orientated, and self-motivated, Time management and organizational skills, Knowledge and strict enforcement of company EH&S policy and processes
Nice to Have
Bachelor's degree highly desired, 5+ years of experience
What You'll Do.
Drive field efficiency and quality improvements
Meet goals for maintenance completion
Meet goals for callback and FTF rates
Meet goals for units with no OMMS activity
Meet goals for OCM process adherence
Meet or exceed Otis ONE installation goals
Keep Otis ONE unplugged units to <3%
Lead O hour LEAP initiatives for territory
Work with NAA Fleet Manager to ensure company
Transition vehicles to hybrid or electric
Reduce greenhouse gas emissions
Drive diversity in field workforce hiring decisions
Request diverse candidate slates in writing to union
Provide on-going training
Provide technical direction to field operations staff
Participate in large bids
Responsible for the quality of service in designated
Investigate and resolve all critical customer issues
Report and present on recommendations for all product
Report and present on recommendations for performance requirements
Monitor first inspection reports
Consult with service supervisors regarding problems
Consult with mechanics regarding problems
Consult with adjusters regarding problems
Proactively aid the region in regard to malfunctioning
Assess patterns of complaints
Determine solutions to ensure projects are completed to
Ensure projects are completed within reasonable timeframe
Drive a safety culture throughout territory
How You'll Work.
Team & Collaboration
Team-oriented environment; Internal customers; External customers
Communication Scope
Written communication; Verbal communication
Full Job Description
**Date Posted:** 2025-11-07 **Country:** United States of America **Location:** OT348: SF - SAN FRANCISCO, CA 444 SPEAR STREET, STE 102, SAN FRANCISCO, CA, 94105 USA We are made to MOVE you. Moving 2.3 billion people a day, Otis is the World’s leading provider of elevators, escalators, and walkways. We give people freedom to connect in a taller, faster, smarter world. Otis Elevator Company is searching for a highly motivated Sr Manager, Field Service Operations to provide direction, support, and leadership for our maintenance business within the San Francisco operating territory (OT). ## **** ## **Your Leadership Impact** * Drive field efficiency and quality improvements to meet labor and material margin plans * Meet goals for maintenance completion (MCP and P1 %s), callback and FTF rates, units with no OMMS activity, and OCM process adherence * Otis ONE – meet or exceed installation plans; keep Otis ONE unplugged units to <3% * Lead O hour LEAP initiatives for territory * Work with NAA Fleet Manager to ensure company vehicles are in compliance with vehicle matrix role; transition vehicles to hybrid or electric to reduce greenhouse gas emissions * Drive diversity in field workforce hiring decisions by requesting diverse candidate slates in writing to union for every hiring opportunity * Provide on-going training, development, and leadership to the Maintenance operations team * Provide technical direction to field operations staff and participate in large bids * Responsible for the quality of service in designated territory * Investigate and resolve all critical customer issues with the use of Otis and non-Otis products * Report and present on recommendations for all product designs and performance requirements * Monitor field tests as well as first inspection and data reports * Consult with service supervisors, mechanics and adjusters regarding problems encountered with product performance * Proactively aid the region in regard to the malfunctioning of equipment * A
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