Sr.Manager,EnterpriseSupportOperations

Our mission at Oura is to empower every person to own their inner potential. Our award-winning products help our global community gain a deeper knowledge of their readiness, activity, and sleep quality by using their Oura Ring and its connected app. We've helped millions of people understand and improve their health by providing daily insights and practical steps to inspire healthy lifestyles. Empowering the world starts with living our values and empowering our team. As a quickly growing company focused on helping people live healthier and happier lives, we ensure that our team members have what they need to do their best work — both in and out of the office. We are looking for a Sr. Manager, Enterprise Support Operations to lead our Enterprise Support team. You will oversee day-to-day support operations, with a heavy operational focus on building and scaling a best‑in‑class enterprise support model. You will own how we deliver high‑quality, reliable support at scale for our enterprise customers and partners, ensure we consistently meet and exceed SLAs, and create the operational foundation required for sustainable, global growth. You will be responsible for designing, implementing, and optimizing the operational strategies, processes, and systems that underpin our enterprise support experience— including internal MX teams, BPO partners, and cross‑functional stakeholders across Sales, Customer Success, Revenue Operations, and Product. What you will do: Develop and execute a scalable enterprise support operating model that supports rapid growth across our Commercial and Retail business in the US and internationally Define and maintain enterprise support policies, workflows, and playbooks for enterprise-specific activities, and establish SLAs and operational KPIs that measure performance across internal teams and BPO partners Build, mentor, and lead a high-performing team and foster a culture of continuous improvement, accountability, and learning Serve as a primary