Amazon. com Services LLC
Project/Program/Product Management--Non-Tech, Supply Chain Management, transportation and logistics
Sr.Manager,CustomerExperienceStrategy,Insights,&Programs,AmazonAIR
Neural analysis suggests this role is
optimal for Manager candidates.
“Sr. Manager, Customer Experience Strategy, Insights, & Programs, Amazon AIR at Amazon. com Services LLC. Skills: Customer experience strategy, Insights generation, Program management. Establish strategic vision. Leverage program controllership”
What You'll Achieve.
Drive best delivery experience; Achieve strategic objectives; Optimize multi-objective; Prioritize programs; Improve program execution speed; Improve program execution quality; Improve program execution reliability; Meet program milestones; Meet quality standards; Drive continuous improvement
Industry & Context.
Data driven insights; Root cause analysis; Mitigate risk
What They're Looking For.
Must Have
7+ years team management, 5+ years supply chain experience
Nice to Have
Implementing repeatable processes, Driving automation, Driving standardization
What You'll Do.
Establish strategic vision
Leverage program controllership
Force multiply through talent management
Create cross-organizational vision
Advance customer experience
Maintain cross-organizational alignment
Analyze potential programs
Integrate within operational planning
Ensure stakeholder accountability
Mitigate risk through program controllership
Hold stakeholders accountable
Mitigate unplanned risk
Empower stakeholders to upskill
Deliver effective results
Provide development resources
Embed culture of intelligence
How You'll Work.
Team & Collaboration
Business partners; Internal stakeholders; External stakeholders
Communication Scope
Strategic discussions
Process & Methodology
Program controllership, Operational planning, Roadmaps
Full Job Description
Do you want to join one of the most exciting teams at the world's most customer-centric company? Then come soar with Amazon Air! AIR Customer Experience Strategy, Insight and Program team's vision is to advocate for our customers, drive Air Performance across the network by setting up strategy of improvement, providing insights through data driven reports to identify customer experience trends, and coordinate the interests of the Air network to provide the optimal outcome for Air’s most important stakeholders. We are looking for a highly skilled and motivated Sr. Manager, CX Strategy, Insight and Program to help drive this vision via using data-driven insights. This thought leader will generate and leverage insights based on Amazon AIR’s unique data to lead strategic discussions with AIR business teams to advocate for our customers and drive the best delivery experience. This leader works closely with business partners to set business objectives, define success metrics, and generate delivery roadmaps. Experience working with major airline / transportation / supply chain companies in a strategic leadership role as a change agent working on communication planning will help this individual work more effectively. This is a builder role not just in terms of strategy, process, and execution, but also in terms of team, and the leader will need be comfortable getting into the weeds and being hands-on with the data. If you are not sure that every qualification on the list describes you exactly, we'd still love to hear from you! At Amazon, we value people with unique backgrounds, experiences, and skillsets. If you’re passionate about this role and want to make an impact on a global scale, please apply! US Based Benefit Summary: Amazon offers a full range of benefits that support you and eligible family members, including domestic partners and their children. Benefits can vary by location, the number of regularly scheduled hours you work, length of employment, and job status s
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