Coalition, Inc.
Sr.Manager,ClaimsOperations
“Sr. Manager, Claims Operations at Coalition, Inc.. Skills: process management, cross-functional coordination, vendor/stakeholder management, operational metrics. Refine and scale operational backbone. Translate vision into scalable reality”
Industry & Context.
uses data to identify opportunities for improvement and to prioritize and measure the impact of solutions
What They're Looking For.
Must Have
Claims Operating Model, process design, vendor governance, monthly Bordereaux (BDX) reporting, loss fund oversight, partnering closely with Finance, Actuarial, Data, Product, Engineering, Legal, Compliance, and Customer Success, architect a Gen-AI–enabled future, execute multi-year roadmaps, develop the digital tools, building a scalable, high-performing operational backbone, improves cycle time, quality, cost efficiency, financial integrity, policyholder experience, partnering with technology teams on workflow, automation, systems improvements, data model changes, Excellent written and verbal communication, translate operational details into clear executive updates and partner communications, Experience leading and developing high-performing teams, fast-paced, evolving environment, Operator’s mindset, owns outcomes, builds durable processes, drives clarity, judgment and control, balances speed with risk management, Analytical and data-driven, uses data to identify opportunities for improvement, prioritize and measure the impact of solutions, Comfortable leading change, influencing without direct authority, complex, matrixed environment
Nice to Have
Experience scaling operations across multiple international jurisdictions and regulatory environments
What You'll Do.
Refine and scale operational backbone
Translate vision into scalable reality
Evolve claims operations
Own frameworks for global excellence
Partner with internal teams
Architect Gen-AI future
Execute multi-year roadmaps
Develop digital tools
Ensure claims organization stays at forefront
high-performing backbone
Improve cost efficiency
Improve financial integrity
Improve policyholder experience
Manage claims operating model
Oversee reserving-related reporting
Partner with technology teams
Lead and develop high-performing teams
Scale operations internationally
How You'll Work.
Team & Collaboration
partnering closely with Finance, Actuarial, Data, Product, Engineering, Legal, Compliance, and Customer Success; partnering with technology teams on workflow, automation, systems improvements, and data model changes; translate operational details into clear executive updates and partner communications; builds trust across internal and external teams; influencing without direct authority in a complex, matrixed environment
Communication Scope
Excellent written and verbal communication; translate operational details into clear executive updates and partner communications
Process & Methodology
execute multi-year roadmaps
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