Amazon.com Services LLC
Technology
Sr.Manager,AWSBillingContractOnboarding
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“Sr. Manager, AWS Billing Contract Onboarding at Amazon.com Services LLC. Skills: Team and People Management, Strategic and Tactical Management, Cross-Functional Collaboration, Process Improvement, Root Cause Resolution. Lead and inspire a team focused on AWS Billing Contract Onboarding, foster a culture of open discussion, balance tactical management with strategic planning, develop employees, establish onboarding plans, attract and hire top talent, evaluate mechanisms against desired objectives”
What You'll Achieve.
Delight our Customers: Evaluate mechanisms against desired objectives, drive regular enhancements, and participate in ongoing dive deeps to ensure that we keep raising the bar on timely and accurate operations. Ensure your team operates efficiently, meets SLAs, and delivers results.
Industry & Context.
process improvements; root cause resolution; identify risks; resolve bottlenecks
Amazon is an equal opportunity employer and does not discriminate on the basis of protected veteran status, disability, or other legally protected status. Our inclusive culture empowers Amazonians to deliver the best results for our customers. If you have a disability and need a workplace accommodation or adjustment during the application and hiring process, including support for the interview or onboarding process, please visit https://amazon.jobs/content/en/how-we-hire/accommodations for more information. If the country/region you’re applying in isn’t listed, please contact your Recruiting Partner.
What They're Looking For.
Must Have
Minimum of 10 years experience. At least 5 years in a people management role, leading and developing teams. Analytical skills with the ability to interpret data and drive process improvements. Excellent communication skills, both verbal and written, with the ability to present to senior leadership. Proven experience in cross-functional collaboration and stakeholder management. Demonstrated ability to manage multiple projects simultaneously and meet deadlines. Familiarity with cloud services and the technology industry is highly desirable. Leadership and mentorship abilities. Ability to thrive in a fast-paced, dynamic environment. Customer-centric mindset with a focus on delivering exceptional experiences.
Nice to Have
Experience with sales enablement tools. Deep understanding of sales processes and customer onboarding workflows.
What You'll Do.
Lead and inspire a team focused on AWS Billing Contract Onboarding
foster a culture of open discussion
balance tactical management with strategic planning
establish onboarding plans
attract and hire top talent
evaluate mechanisms against desired objectives
participate in dive deeps
influence team roadmap
reach consensus on approaches
ask the right questions
drive customer outcomes
build and manage complex solutions
prioritize root cause resolution
and automated testing
communicate across various locales
present decisions to leaders
create clear documentation
ensure clear and concise communication
identify risks and escalate with mitigation plans
ensure team operates efficiently
lead team to deliver results
manage time effectively
recognize contributions
create an inclusive culture
reinforce empathy and active listening
identify and optimize workflows
partner to drive process improvements and operational excellence.
How You'll Work.
Team & Collaboration
Proven experience in cross-functional collaboration and stakeholder management. Communicate across various locales, roles, and functions. Partner with teams to drive process improvements and operational excellence.
Communication Scope
verbal communication; written communication; present to senior leadership; clear documentation
Process & Methodology
manage multiple projects
Full Job Description
About the Role Are you a dynamic leader with a passion for driving excellence and operational efficiency? Amazon Web Services (AWS) is seeking a Senior Manager, Operations Manager to join our high-performing team focused on AWS Billing Contract Onboarding. In this role, you will play a pivotal part in ensuring seamless and efficient onboarding processes for our customers, ultimately contributing to their success and satisfaction. What You'll Do Team and People Management Lead and Inspire: Effectively communicate the team’s mission, vision, and priorities. Foster a culture of open discussion and ensure your team understands how their work contributes to organizational goals. Strategic and Tactical Management: Balance tactical management with strategic planning. Ensure each team member has the support needed to meet operational and developmental objectives. Employee Development: Actively listen to team members, value their input, and take action based on their feedback. Develop employees based on their career goals, facilitating promotions and internal transfers as appropriate. Onboarding and Hiring: Establish customized onboarding plans for new team members. Attract and hire top talent that enhances team capabilities. Delight our Customers: Evaluate mechanisms against desired objectives, drive regular enhancements, and participate in ongoing dive deeps to ensure that we keep raising the bar on timely and accurate operations. Scope and Influence Roadmap Influence: Influence your team’s roadmap, reach consensus on approaches, and deliver solutions that meet business needs. Mentorship: Act as a mentor, primarily for roles similar to those of your reports, helping them grow and succeed. Problem Complexity Detail-Oriented Leadership: Dive into details, ask the right questions, and drive customer outcomes. Lead a team in building, implementing, and managing complex solutions. Root Cause Resolution: Prioritize root cause resolution, enhancements, and automated testing to im
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