Sr.LSSSupportConsultant-FixedTermContract

LinkedIn is the world's largest professional network, built to create economic opportunity for every member of the global workforce. Our products help people make powerful connections, discover exciting opportunities, build necessary skills, and gain valuable insights every day. We're also committed to providing transformational opportunities for our own employees by investing in their growth. We aspire to create a culture that's built on trust, care, inclusion, and fun – where everyone can succeed. Join us to transform the way the world works. This role is a Fixed Term Contract, based in Dublin At LinkedIn, our approach to flexible work is centered on trust and optimized for culture, connection, clarity, and the evolving needs of our business. The work location of this role is hybrid, meaning it will be performed both from home and from a LinkedIn office on select days, as determined by the business needs of them. We are looking for a Senior LSS Consultant to provide leadership and direction to the operations of our business while delivering an excellent experience for our customers. In this role, you will solve complex customer issues that require in-depth data analysis and/or knowledge, manage and analyse operational data to increase efficiency, help drive change across the business, conduct training and perform Quality audits and coaching sessions for the LSS Global Support team to help build their knowledge of the processes and policies. The Senior role will also require tight collaboration with a wide range of LinkedIn teams locally and, where applicable globally to analyse and solve issues together. Responsibilities: * Handle inquiries of the LSS Support queue, supporting offline and online customers * Work in the queue subject to business need * Ensure deliverables are met as per defined targets and SLAs for both Strategic and nonstrategic clients * Deliver onboarding and upskilling trainings to new hires and tenured reps * Act as initial escalation point of