Hinge Health
Healthcare
Sr.LeadCreativeOps
Neural analysis suggests this role is
optimal for Lead candidates.
“Sr. Lead Creative Ops at Hinge Health. Skills: Creative operations, Program management, Process optimization, AI tooling. Coordinate program management. Manage resourcing”
What You'll Achieve.
Deliver efficiently against priorities; Keep quality bar high
Industry & Context.
Problem-solving
What They're Looking For.
Must Have
8+ years experience, Coordinate execution, Build and improve systems, Creative operations tooling experience, AI tools experience, Vendor and agency management, Data fluency, Effective communication skills, Thrive in high-growth environment
Nice to Have
Familiarity with AI agent-building, Automated operational reporting experience, Experience managing creative operations in sprint-based environment, Experience managing creative operations in agile environment
What You'll Do.
Coordinate program management
Coordinate operational initiatives
Establish operational objectives
Coordinate creative brief
Screen creative briefs
Track requested deliverables
Track project workstreams
Manage Tier 3 requests
Manage contract designer
Coordinate growth operations
Monitor operational metrics
Analyze operational metrics
Surface improvement recommendations
Operationalize working process
Partner with XFN teams
Operationalize AI tools
Personalize client videos
Automate direct mailer
Socialize self-serve resources
How You'll Work.
Team & Collaboration
Cross-functional tooling; Cross-functional leadership; Growth marketing; Brand leadership; Content leadership; Creative leadership; XFN teams
Communication Scope
Present operational data; Present insights; Present recommendations
Process & Methodology
Project planning, Capacity modeling, Brief workflows
Full Job Description
ABOUT THE ROLE We are seeking a Senior Lead of Creative Ops to drive operational excellence on our Growth Creative team. In this role, you will coordinate program management, resourcing, capacity planning, and cross-functional tooling — ensuring creative teams and projects deliver consistently and efficiently against business priorities. You'll lead by owning connected operational initiatives, from project planning to scaling AI-powered efficiency tools to leading strategic cross-functional leadership. You'll establish operational objectives, flag risks early, and continuously improve the systems that keep our creative engine running smoothly. This role reports into the Creative Director of Growth and partners closely with Growth Marketing and Brand, Content & Creative Leadership. This is an opportunity to bring operational rigor and a proactive mindset to a high-performing creative organization at a company redefining digital healthcare. RESPONSIBILITIES This role will be two fold: 1. Project Management: Helping creatives get work done - Resourcing: Capacity planning, project resource allocation - Creative Brief: Coordinate, screen, and prep the Marketing Creative Briefs before kick-offs to be bulletproof & sprint ready - Asana Organization: Track every requested deliverable (to track team output volumes), track timelines, project workstreams and timelines. - Ad-hoc requests Manage Tier 3 (ad-hoc, miscellaneous requests) and contract designer responsible for delivering these requests - Vendor and Growth Operations Coordination: For direct mailer and e-mail production-side deliverables - Operational Metrics & Reporting: Monitor operational metrics bi-weekly and analyze them quarterly, surfacing improvement recommendations to leadership. 2. Process Optimization: Help us constantly improve - Ongoing Operational Optimization based on learnings to make the pods and creative teams more efficient over time, keeping the quality bar high. - Improve Processes: Operationalize
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