Jitterbit
Integration Platform as a Service (iPaaS)
SrL3SupportEngineer
Neural analysis suggests this role is
optimal for mid candidates.
“Sr L3 Support Engineer at Jitterbit. Skills: L3 Support, iPaaS, API Management, Troubleshooting. Take ownership of escalated customer issues. Troubleshoot UI Technologies”
What You'll Achieve.
unblocking our customer is our utmost priority; figure out solutions for customer issues; make it easy to integrate our customers’ systems; build and create a SaaS offering that is reliable, stable, and scalable
Industry & Context.
problem-solving; debugging; analytical skills; Uses logical reasoning to break down and work through a situation/problem; solving complex problems with minimal guidance
What They're Looking For.
Must Have
Advanced/fluent English, Experience in either software development or L3 support roles, problem-solving, debugging, and analytical skills with great attention to detail, Able to understand the code and fix issues if necessary, Recreates field problems for verification and analysis enabling quick resolution for customers or for further escalation as needed, Demonstrates a good level of written and verbal communication adapting approach/style to different situations/audiences, Uses logical reasoning to break down and work through a situation/problem to arrive at an outcome, solving complex problems with minimal guidance, Create excellent technical documentation of issues and processes, Provide coaching to Level 1 and Level 2 Technical Support Representatives, Experience with teams working remotely
Nice to Have
BS/MS degree in Computer Science or a related field, or equivalent experience or other evidence of exceptional ability
What You'll Do.
Take ownership of escalated customer issues
Troubleshoot UI Technologies
Troubleshoot top tier RDBMS
Troubleshoot web server technologies
Work with Apache HTTP server
How You'll Work.
Team & Collaboration
Collaborate with other L3 Engineers; Collaborate with L1 Support; Collaborate with Engineers; Collaborate with QA; Collaborate with Operations; Collaborate with Customers; Work in a distributed team
Communication Scope
excellent written and verbal communication skills; Excellent verbal, written and presentation skills; Demonstrates a good level of written and verbal communication
Process & Methodology
planning, organizing, project management skills
Full Job Description
Jitterbit is a leading data, application, and process workflow automation solution. Rooted in iPaaS and fueled by an ambitious vision, we integrate critical business processes to deliver the experiences and insights needed by enterprises of all sizes to accelerate their digital journey and future proof their business. Simply put, we power people to perform their best. Jitterbit empowers business transformation by automating critical business processes for faster, more informed decision-making. Jitterbit is the only provider to seamlessly combine and simplify the power of integration, APIM, and no-code app creation to amplify the value of your tech stack and speed up your digital journey. Organizations worldwide rely on Jitterbit’s experience and expertise to help them save time and money, while creating exceptional experiences, now and into the future. Jitterbit is seeking a Senior Support Engineer to join our L3 team. Jitterbit is an iPaaS (Integration as a Service) and API Management platform who has been recognized in the leader quadrant of Gartner for five straight years. Our customers use our iPaaS and APIM platform to solve mission critical business problems. What is our challenge? To make it easy to integrate our customers’ systems. In order to do this, we need to build and create a SaaS offering that is reliable, stable, and scalable for our customers. Do you have the design, architecting, and code-writing capabilities to take on this challenge? And can succeed in a big way? About The Team The L3 team at Jitterbit believes that unblocking our customer is our utmost priority and should think out of the box to figure out solutions for customer issues. As a key L3 engineer on our team, you will collaborate with other L3 Engineers, L1 Support, Engineers, QA, Operations and Customers. Our culture is fun, fast-paced, performance-oriented, open, and collegial. We are constantly pushing the technology envelope to the edge! We are very distributed and our culture is
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