Delivery Hero
E-Commerce
Sr.KeyAccountmanager
“Sr. Key Account manager at Delivery Hero. Skills: Key account management, Revenue growth, Client relationship management. Manage key accounts. Grow key accounts”
What You'll Achieve.
Grow Key Accounts portfolio; Drive revenue generation; Optimize performance; Ensure engagement; Ensure satisfaction; Identify revenue opportunities; Act as customer acquisition; Track performance; Meet objectives; Increase revenue; Optimize operations; Ensure customer experience; Optimize service; Optimize expenses; Drive growth; Ensure consistent service quality; Provide high service levels; Ensure seamless experience
Industry & Context.
Curate solutions; Resolve commercial gaps
What They're Looking For.
Must Have
3-5 years experience, Account manager experience, Customer-facing role experience, Commercial knowledge in e-commerce, Knowledge of FMCG industry, Knowledge of managing brands, Analyze data and sales statistics, Curate a solution, Excellent communication skills, Excellent negotiation skills, Customer-oriented
Nice to Have
3-5 years experience in e-commerce, 3-5 years experience in retail, Account manager experience is added value, Customer/client-facing role experience is added value
What You'll Do.
Build solid relationships
Maximize partner potential
Improve partner performance
Deliver on needs and requests
Negotiate contractual terms
Drive partners to become revenue generators
Optimize key account performance
Ensure partner engagement
Ensure partner satisfaction
Conduct business reviews
Identify revenue opportunities
Drive customer acquisition
Build weekly/monthly reports
Track performance data
Communicate performance data
Establish relationships with stakeholders
Build relationships with stakeholders
Maintain relationships with stakeholders
Understand marketing calendars
Strategize regional campaigns
Plan regional campaigns
Execute regional campaigns
Build internal visibility
Build external visibility
Identify and resolve commercial gaps
Identify commercial opportunities
Resolve commercial opportunities
Influence vendor implementation
Ensure Talabat customer experience
Drive growth in Food Vertical
Maintain business relationships
Provide quarterly reviews
Showcase areas of growth
Showcase areas of improvement
Provide high service levels
Ensure seamless experience
Work internally with departments
Ensure brand requirements are met
Maintain track record
How You'll Work.
Team & Collaboration
Cross-functional business reviews; Work with Ops manager; Work internally with departments
Communication Scope
Business reviews; Performance reporting
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