ExtraHop
Sr.ITSystemsOperationsManager
Neural analysis suggests this role is
optimal for Manager candidates.
“Sr. IT Systems Operations Manager at ExtraHop. Skills: IT Systems Operations, Enterprise infrastructure, Cloud services, Systems reliability. Define strategic roadmap. Execute strategic roadmap”
What You'll Achieve.
Drive measurable improvements; Ensure secure services; Ensure resilient services; Ensure scalable services; Support company growth; Maximize value from vendors; Maximize value from partnerships; Maximize value from service providers; Achieve successful adoption; Achieve measurable business outcomes
Industry & Context.
Root cause analysis
What They're Looking For.
Must Have
10+ years systems engineering, 10+ years infrastructure operations, 10+ years cloud technologies, 5+ years leading technical teams, Experience managing managers, Experience managing senior technical contributors, Experience defining technology strategy, Experience executing technology strategy, Deep expertise Linux/Unix administration, Deep expertise automation, Deep expertise cloud platforms, Deep expertise networking, Deep expertise observability, Deep expertise modern infrastructure architectures, Experience leading large-scale operational initiatives, Experience leading infrastructure transformations, Experience leading enterprise technology modernization, Business acumen, Exceptional communication skills, Exceptional stakeholder management skills, Exceptional executive presentation skills
Nice to Have
Experience leading AWS environments, Experience leading Azure environments, Experience leading GCP environments, Expertise infrastructure-as-code, Expertise configuration management, Expertise cloud
What You'll Do.
Define strategic roadmap
Execute strategic roadmap
Lead engineering team
Mentor engineering team
Develop engineering team
Foster accountability culture
Foster inclusion culture
Foster innovation culture
Foster continuous learning culture
Build organizational capability
Establish operational processes
Monitor operational metrics
Monitor service level objectives
Monitor performance indicators
Drive reliability improvements
Drive efficiency improvements
Drive user experience improvements
Influence executive stakeholders
Provide data-driven recommendations
Provide recommendations on infrastructure investments
Provide recommendations on risk management
Provide recommendations on operational priorities
Provide technical leadership
Drive architectural decisions
Improve operational efficiency
Champion automation-first approaches
Reduce operational overhead
Improve service delivery
Enhance system reliability
Partner with Security leaders
Partner with Engineering leaders
Ensure systems align with security requirements
Ensure systems align with compliance requirements
Ensure systems align with governance requirements
Serve as escalation point
Guide resolution efforts
Drive root cause analysis
Drive long-term corrective actions
Own availability of services
Own reliability of services
Own performance of services
Ensure operational readiness
Ensure business continuity
Lead maturation of monitoring practices
Lead maturation of observability practices
Lead maturation of incident management practices
Lead maturation of change management practices
Lead maturation of problem management practices
Establish scalable operational frameworks
Drive continuous improvement initiatives
Analyze operational data
Institutionalize modern engineering practices
Institutionalize IT practices
Institutionalize Agile methodologies
Institutionalize infrastructure-as-code
Institutionalize peer review
Institutionalize documentation standards
Institutionalize cross-functional collaboration
Align technology capabilities with business priorities
Manage vendor relationships
Manage strategic technology partnerships
Manage service providers
Lead large-scale infrastructure initiatives
Lead transformation initiatives
Ensure successful adoption
Ensure measurable business outcomes
How You'll Work.
Team & Collaboration
Cross-functional partnerships; Partner with Engineering; Partner with Security; Partner with Workplace Services; Collaborate with Engineering leaders; Collaborate with Security leaders; Collaborate with Finance; Collaborate with Legal; Collaborate with People Operations; Collaborate with Workplace Services
Communication Scope
Executive presentations; Stakeholder management
Process & Methodology
Roadmap planning, Agile methodologies, Infrastructure-as-code
Full Job Description
At ExtraHop, we’re on a mission to protect and empower the connected enterprise. We reveal what is happening in the very infrastructure that sustains businesses, lives, and communities, and ensure the integrity of networks, data, systems, and processes. Organizations rely on ExtraHop to provide visibility into the cyber threats, vulnerabilities, and network performance issues that evade their existing security and IT tools. With this insight, organizations can investigate smarter, stop threats faster, and keep operations running. Our mission is fueled by a profound social and moral responsibility to be the best at what we do, ensuring a secure world where everyone can thrive. If this sounds like a place you’d like to spend the next chapter of your career, we’d love to hear from you. Position Summary ExtraHop is seeking an experienced Senior Manager, IT Systems Operations to lead and evolve the strategy, architecture, and operational excellence of our enterprise technology ecosystem. This leader will be responsible for building and scaling a high-performing team while driving the long-term vision for enterprise infrastructure, cloud services, systems reliability, automation, and operational maturity. As a senior leader within IT, you will establish strategic direction, influence technology investments, and partner closely with Engineering, Security, Workplace Services, and business stakeholders to deliver secure, resilient, and scalable services that support company growth. You will balance hands-on technical leadership with organizational development, serving as both a technical authority and people leader while creating an environment that enables innovation, operational excellence, and continuous improvement. This role requires a leader who can translate business objectives into technology strategy, build strong cross-functional partnerships, develop future leaders, and drive transformational initiatives across the enterprise. Key Responsibilities Organizational L
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