Sr.ITSupportEngineer

Do procurement. Like your mission depends on it. At Globality, we build agentic technology that transforms how global enterprises source goods and services — autonomously, at scale, and without the inefficiencies that have defined procurement for decades. Our platform interprets purchase intent, generates sourcing materials, evaluates suppliers, and executes negotiation strategies without manual intervention. The interfaces you build are the surface through which that intelligence becomes usable. The Role Globality is looking for a proactive Sr. IT Support Engineer to join our IT team and ensure our technology environment runs smoothly. You’ll act as a trusted partner to both technical and non-technical stakeholders, manage escalations, and solve complex IT issues with creativity and precision. What You Will Do Provide hands-on support and resolve tickets escalated through our service desk system Troubleshoot networking issues, including DNS, Firewalls, and routing Manage SLAs, prioritize queues, handle escalations, and ensure timely resolution Communicate effectively with business users, translating technical issues into clear explanations Administer and support cloud-based platforms and services (Office 365, Azure, AWS, Active Directory, Slack, Okta) Perform hardware, networking, and cybersecurity-related support tasks Own incidents, tasks, and projects end-to-end; use initiative to drive solutions Follow documented processes and procedures; identify and implement improvements Balance time, priorities, and communication across multiple stakeholders What You Bring Bachelor’s degree in computer science/IT or related field Minimum 5 years working in an IT engineering or support role Experience with configuring and maintaining SSO systems, SCIM provisioning, or Okta workflows Proficiency with cloud tech platforms (Office 365, Azure, AWS, Active Directory, Slack, Okta) Experience managing mobile device / endpoint platforms (Jamf, ManageEngine) Solid troubleshooting ski