The Trade Desk
Technology
Sr.HRGeneralist
Neural analysis suggests this role is
optimal for Senior candidates.
“Sr. HR Generalist at The Trade Desk. Skills: HR operations, People Solutions, Employee lifecycle, Process improvement. Resolve employee inquiries. Resolve manager inquiries”
What You'll Achieve.
Complex cases resolved with clarity; Complex cases resolved with accuracy; Complex cases resolved with minimal escalation; Workday workflows run efficiently; ServiceNow workflows run efficiently; Minimal errors in workflows; Reduced manual work; Process improvements implemented; Process improvements documented; Peers view as trusted expert; Partners view as trusted expert; Stakeholders see as proactive collaborator; Stakeholders see as thoughtful collaborator; Drives operational excellence; KPIs improve; Data quality improves; Cycle times improve
Industry & Context.
Troubleshoot complex issues; Identify root causes; Problem solving
High degree of confidentiality
What They're Looking For.
Must Have
4+ years HR operations experience, 4+ years People Solutions experience, 4+ years HR shared services experience, Expert-level Workday experience, Experience with ServiceNow or similar ticketing systems, Demonstrated ability to improve processes, Demonstrated ability to author or revise SOPs, Demonstrated ability to support global standardization, Excellent judgment skills, Excellent communication skills, Excellent stakeholder management skills, Comfortable working with high complexity, Comfortable working with ambiguity, Comfortable working with escalations, Project ownership, Ability to drive tasks to completion, Highly organized, Committed to data accuracy, Committed to compliance, Comfortable guiding peers, Comfortable leading trainings, Comfortable leading refreshers, Comfortable sharing knowledge, Adaptable, Proactive, Curious, Ability to thrive in evolving environment, Maintain current knowledge of employment laws, Maintain current knowledge of payroll processing, Maintain current knowledge of compliance requirements
Nice to Have
Experience with Workday business process logic, Experience with Workday troubleshooting, Experience with Workday advanced transactions, Experience with ServiceNow ticketing systems, Experience with similar ticketing systems
What You'll Do.
Resolve employee inquiries
Resolve manager inquiries
Resolve escalated inquiries
Resolve complex inquiries
Resolve sensitive inquiries
Execute complex systems issues
Troubleshoot complex systems issues
Escalate for remediation
Support process design
Contribute to ServiceNow implementation
Contribute to ServiceNow enhancement
Validate ServiceNow workflows
Ensure ServiceNow adoption
Participate in working groups
Address lifecycle issues
Identify operational gaps
Recommend improvements
Support capability building
Support complex projects
Support new initiatives
Understand cross-functional knowledge
Operate with confidentiality
Demonstrate due diligence
Maintain employment law knowledge
Maintain payroll knowledge
Maintain compliance knowledge
Support administrative tasks
How You'll Work.
Team & Collaboration
Cross-functional working groups; Partner cross-functionally; Collaborate with HRIS; Collaborate with Payroll; Collaborate with Legal; Collaborate with IT; Collaborate with TA; Collaborate with People Partners
Communication Scope
Communication skills
Process & Methodology
Project ownership, Drive tasks to completion
Full Job Description
The Trade Desk is a global technology company and the world’s leading independent platform for digital advertising, with nearly 4,000 employees across more than 30 offices. Our technology helps advertisers reach the right audiences across the open internet — from streaming TV and podcasts to mobile apps, news, and more. Advertising powers the content people love. By making it more transparent, effective, and responsible, we help support trusted journalism, quality entertainment, and creators worldwide. The world’s brands and agencies rely on us to reach their customers and grow their businesses responsibly. The scale of our platform brings unique technical challenges — from processing massive datasets in real time to building systems that operate reliably on a global scale. When you work here, your impact is worldwide. We welcome diverse perspectives, encourage curiosity, and build teams that learn from one another. If you’re driven to solve meaningful challenges, we’d love to meet you. What we do: The People Solutions team connects the dots and delivers solutions by focusing on process, efficiency, and the people experience. We operationalize the moments that matter most to TTD’ers while delivering a best-in-class employee experience globally. We navigate complex issues in a dynamic environment as trusted advisors and partners. In our lifecycle aligned model, People Solutions supports the full employee journey, from onboarding, to internal movement, to offboarding, ensuring consistency, clarity, operational rigor, and scalable global practice. We are proud of the culture we have built. We value inclusivity, collaboration, continuous improvement, and the meaningful experiences that each individual brings to The Trade Desk. What you’ll do: The People Solutions Senior Generalist is an experienced HR professional who handles standard and complex casework, supports process optimization, and contributes to global improvements across the People Solutions function. You may
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