Twilio
Sr.GlobalEventsManager
Neural analysis suggests this role is
optimal for Senior candidates.
“Sr. Global Events Manager at Twilio. Skills: Event technology, Registration operations, Data management, Event operations. Own event technology strategy, standards, and governance. Serve as center of excellence for event platforms,”
Industry & Context.
Root cause analysis; Troubleshooting; Data cleanup; Issue resolution
What They're Looking For.
Must Have
8+ years experience in event technology, registration operations, or marketing operations, Salesforce and event data expertise, Hands-on experience with event technology platforms, Experience supporting large-scale events (2,000+ attendees), Experience managing mobile event apps or onsite hardware, Advanced Excel or Google Sheets skills, Proven ability to build scalable templates, operating playbooks, intake models, documentation, QA processes, launch readiness frameworks, and post-event closeout processes, Demonstrated ability to use AI or automation tools to improve productivity, streamline workflows, accelerate documentation, support analysis, strengthen QA, and scale repeatable processes, Project management skills
Nice to Have
Track record of building self-service technology operating models, Platform roadmaps, Center-of-excellence programs, Scalable enablement models for distributed teams
What You'll Do.
Own event technology strategy
Serve as center of excellence for event platforms
and launch process for
Manage event data flows from registration through Salesforce
Design registration strategies
Partner with stakeholders to ensure event technology supports
Build scalable self-service templates
Manage event technology vendor relationships
and launch process for
Identify gaps in process
Create clear paths to resolution through documentation
Use AI and automation tools to improve event
How You'll Work.
Team & Collaboration
Cross-functional teams; Marketing Operations; Data; Web; Brand; Legal; Product Marketing; Sales; Field Marketing; Developer Network; Event stakeholders
Process & Methodology
Workback planning, Milestone tracking, Stakeholder reviews, Launch readiness, Issue resolution, Vendor coordination, Post-event wrap-up, Archival
Full Job Description
Who we are At Twilio, we’re shaping the future of communications, all from the comfort of our homes. We deliver innovative solutions to hundreds of thousands of businesses and empower millions of developers worldwide to craft personalized customer experiences. Our dedication to remote-first work, and strong culture of connection and global inclusion means that no matter your location, you’re part of a vibrant team with diverse experiences making a global impact each day. As we continue to revolutionize how the world interacts, we’re acquiring new skills and experiences that make work feel truly rewarding. Your career at Twilio is in your hands. We use Artificial Intelligence (AI) to help make our hiring process efficient. That said, every hiring decision is made by real Twilions! . See yourself at Twilio Join the team as Twilio’s next Sr. Global Events Manager, Event Technology and Registration Operations. About the job This position is needed to own the technical and operational infrastructure that powers our global events portfolio. You will create the operating model for how event technology, registration, data, reporting, and digital attendee experiences work across Twilio events. This role blends strategy with hands-on execution to build frameworks, templates, and support models that allow cross-functional teams to deliver consistent, high-quality event experiences at scale. Responsibilities In this role, you’ll: Own The event technology strategy, standards, and governance model across Twilio Global Events, serving as the center of excellence for event platforms, registration operations, attendee data, mobile app experiences, surveys, and onsite technology. Own the strategy, configuration, QA, and launch process for event mobile app experiences, surveys, attendee engagement tools, lead retrieval, badging, onsite registration hardware, and onsite technology readiness. Event data flows from registration through Salesforce and Tableau, including field mapping, nam
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