Radiometer

life sciences, diagnostics and biotechnology

Sr.FieldServiceEngineer

Mexico City, Mexico FULL TIME Remote Friendly
The Brief

“Sr. Field Service Engineer at Radiometer. Skills: Field Service Engineer, HIS/LIS installation, network connectivity, cyber security. Install instruments. Repair instruments”

What You'll Achieve.

improve global healthcare; streamline diagnostic workflows; focus on caring for critically ill patients; driving us forward in improving patient care; turn ideas into impact

Industry & Context.

life sciences, diagnostics and biotechnology
Problems you'll solve

troubleshooting

Eligibility Requirements

Up to 50% travel through Mexico and Latin America, visits to headquarters, visits to other Radiometer subsidiaries, flexible working hours, on-call rotations, nights and weekends for VIP customers, Ability to lift, move or carry equipment up to 20kg, with assistance from others

What They're Looking For.

Must Have

Bilingual in English and Spanish, University degree in Engineering or other technical careers, such as Biomedical, Electronics, and Mechanics, Three or more years of experience as a Field Service Engineer or in a related technical role, demonstrated proficiency in HIS/LIS installation and troubleshooting, analyzer network connectivity setup, direct support to LIS/HIS providers, foundational knowledge of IoT, networking, IT, and cybersecurity, commercial mindset, valid driver’s license with an acceptable driving record, Ability to lift, move or carry equipment up to 20kg, with assistance from others

Nice to Have

IT skills and knowledge in SQL database, Java, Mirth, Windows Server, Medical device field

What You'll Do.

Calibrate instruments

Perform preventative maintenance

Follow troubleshooting procedures

Maintain field parts inventory

Maintain testing devices

Maintain work environment

Comply with documentation

Comply with standards

Comply with guidelines

Deliver customer service

Conduct follow-up visits

Consult on analyzer needs

Consult on cybersecurity needs

Participate in on-call rotations

Attend on-site visits

Communicate with Field Service Leader

Act as service consultant

Support sales initiatives

Identify customer needs

Promote service offerings

Participate in sales presentations

Build partnerships with sales teams

Contribute to customer satisfaction

Provide cross-regional coverage

How You'll Work.

Team & Collaboration

Develop partnerships with Sales; Serve as educator to Sales Representatives; Provide technical support for employees; Build partnerships with sales teams

Communication Scope

continuous communication

Free ATS check

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