Sunrun
Sr.FieldPerformanceTechnician
Neural analysis suggests this role is
optimal for Entry candidates.
“Sr. Field Performance Technician at Sunrun. Skills: Field Performance, Service and Warranty Work, Customer Service. Organize, lead, and maintain the warranty and service schedule. Allocate labor resources to service and warranty projects”
What You'll Achieve.
Regularly exceed defined goals for field performance key performance indicators including but not limited to turnaround time, experience rating and average dispatches completed
Industry & Context.
Solid logical decision making and troubleshooting skills; ability to problem solve in a timely and effective manner; Exercises good judgment; Takes ownership of issues or questions; will escalate problems to the appropriate persons and follow up accordingly
Ability to transport materials and equipment to complete assigned job tasks (up to 50 pounds frequently and up to 100 pounds with assistance), Ability to work on rooftops with various angles and surfaces which requires frequent bending, twisting, squatting, climbing, kneeling, crawling, turning, standing, and balance, Ability to climb ladders, Ability to work in outdoor weather conditions including but not limited to: excessive noise, extreme heat, extreme cold, wet environment, and humidity, Ability to frequently utilize hand functions requiring fine motor skills, including but not limited to: fine manipulation, grasping, and pinching, Ability to work within the safe range of equipment such as ladders, fall protection harnesses and other personal protective equipment, Ability to work and maintain balance on roofs and other areas of height, Ability to work in the sun and possibly low light conditions, Ability to walk on rafters, roof tiles, and roof shingles without damage, Ability to distinguish colors such as red, black, yellow, white, green, Ability to work in confined spaces such as attics, basements, and crawl spaces which requires kneeling and crouching, Ability to hear verbal commands and warnings, Ability to work with chemicals using appropriate protections
What They're Looking For.
Must Have
1 - 3 years of previous field construction or solar experience required, High School diploma is required, Must maintain a clean driving record with the ability to pass a driving background check, Must be 21 years of age and possess a valid driver’s license
Nice to Have
PV design or PV electrical experience is preferred, Valid state or local Electrical Journeyman certification or license preferred
What You'll Do.
and maintain the warranty and service schedule
Allocate labor resources to service and warranty projects
Assist with training and development for Field Service Technicians
Lead regular meetings to align and train the local field service team
Support the on-boarding and training of new members
Regularly exceed defined goals for field performance key performance indicators
Assist with inspections and site audits
How You'll Work.
Team & Collaboration
Interact closely with the customers, Branch Manager, the Senior Electrical Foreman, Construction Supervisor and the centralized scheduling Field Service Team; Work with the Electrical Foreman, Construction Supervisor and the Branch Manager; Must be a motivated team player; Works independently, as a team player; Must be willing to assist teammates and build relationships
Communication Scope
Excellent verbal and written communication skills; Ability to establish rapport, build relationships and loyalty with external and internal customers and coworkers; remains tactful when communicating
Full Job Description
At Sunrun, we’re on a mission to change the way the world interacts with energy, and we’re building a company and brand that puts power at the center of life. To do it, we’re designing a dynamic culture where employee development, well-being, and safety come first. It’s why we’ve become the #1 home solar and battery company in America. We’re unlike any other residential energy company. Our vertically integrated model gives us total control over every part of the energy lifecycle – from sale through installation and beyond – so you can find endless opportunities for growth. Come join a career you can grow in and a culture you can run with. Who We Are We’re on a mission to make energy more reliable and affordable for more people. We provide an opportunity with storage and solar to help people access greater energy independence without the big upfront costs. Sunrun is the largest dedicated residential solar and storage company in the country and has a mission to bring stably priced resilient power to the masses. **About Sunrun** Since 2007, Sunrun has grown into America's #1 home solar and battery company. We got here by putting our people’s safety and growth first. That’s why we created the Power+ program: to invest in your skills. We train you to work across different teams—from qualifying homes for solar, to installing, to inspecting the final work, and servicing existing systems. This versatility helps limit reduced hours and enhances job security in an industry affected by seasons. It also means you can solve customer problems in one visit, keeping you safely off the road and moving your career forward. ****Overview**** The Field Performance Technicians are responsible for the management, scheduling, and completion of all service and warranty related work. The Field Service / Field Performance Technician must have the ability to work both independently and as a member of the Performance O&M team. This position will interact closely with the customers, Branch Manag
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