ixigo
Travel Technology
Sr.Executive/ExecutiveSocialMediaEscalations(CustomerExperience)
“Sr. Executive / Executive - Social Media Escalations (Customer Experience) at ixigo. Monitor social media platforms for customer inquiries. Managing CXO level escalations”
What You'll Achieve.
help improve ixigo products, services and customer experience
Industry & Context.
flexible to work over weekends & in rotational shifts, ready to work in rotational shifts
What They're Looking For.
Must Have
Working knowledge of Partner Portals & CRMs, Excellent command over the English language., Must be flexible to work over weekends & in rotational shifts, Good experience in resolving issues quickly., High energy and drive to work in a start-up environment., Candidate should be ready to work in rotational shifts, 5. 5 days working
Nice to Have
Excellent Team Player.
What You'll Do.
Monitor social media platforms for customer inquiries
Managing CXO level escalations
Escalate complex or unresolved issues
Monitor customer sentiment and identify trends
How You'll Work.
Team & Collaboration
Collaborate with cross-functional teams such as Product, Tech, Growth etc
Communication Scope
excellent communication skills
Applying for this Sr. Executive / Executive - Social Media Escalations (Customer Experience) role?
Most applicants get filtered before a human reads their resume. See if yours makes the cut.
How to Apply on SmartRecruiters
- SmartRecruiters often includes a video screening step — check camera and mic permissions.
- Link your GitHub or portfolio directly in the profile section for technical roles.
- Applications may be reviewed by AI scoring before reaching a recruiter — use keywords from the job description.
ANONYMOUS · UNFILTERED
What do employees actually say about ixigo?
Real rants from real employees. Read before you apply.