RR Donnelley
financial services
SreBillingAnalyst
Neural analysis suggests this role is
optimal for mid candidates.
“Sr eBilling Analyst at RR Donnelley. Skills: eBilling, billing experience, client interaction, workflow management, problem-solving. timely submission of electronic invoices and accruals to clients on monthly basis. overseeing the transition of clients to e-billing”
What You'll Achieve.
timely submission of electronic invoices and accruals to clients on monthly basis; ensure all client guidelines, internal protocol, and firm's guidelines are followed during submission process; ensure all relevant information is updated and correlated in the firm's billing system; assure client satisfaction; ensure jobs are completed efficiently, accurately and within deadlines
Industry & Context.
analytical and critical thinking skills; computer and problem-solving skills required; problem-solve resolutions; Excellent problem-solving skills; ability and understanding of when to escalate a problem to a supervisory level
Ability to work overtime as needed during peak or critical periods
What They're Looking For.
Must Have
Minimum of four years of billing experience in a law firm or professional organization required, computer and problem-solving skills required, Familiar with procedures, software and equipment related to e-billing
Nice to Have
Five years or more preferred, Associate’s or bachelor’s degree preferred with concentration in Business, Accounting, or Finance, Experience with Aderant or Elite/Elite 3E and/or business intelligence products strongly preferred
What You'll Do.
timely submission of electronic invoices and accruals to clients on monthly basis
overseeing the transition of clients to e-billing
providing follow-up support to attorneys and clients in all aspects related to electronic billing
Handle heavy volume of highly complex e-submission assignments for key corporate
ensure all client guidelines
and firm's guidelines are followed during submission process
and update data for assigned clients in the billing system and clients' external web
ensure all relevant information is updated and correlated in the firm's billing system
and information and data requests
Work collaboratively with department's supervisor to support e-billing systems by adding/removing user accounts
assigning proper security levels
and matter profiles in various sub-systems
Perform ad hoc analyses of complex client accounts regarding collections
and reduced and rejected invoices
Conduct time and absence for direct reports
including ensuring system accuracy and compliance with timekeeping policies and procedures
Communicate with direct reports
manager and client on job or deadline issues
Immediately escalate operational problems or issues to Supervisor or Manager
Handle client concerns and be able to problem-solve resolutions in accordance with policies and procedures
Ensure team provides outstanding service to client
while building customer relationships
Produce required reports on schedule
Assist the team in completing more complex jobs
Conduct and oversee quality assurance process to maintain efficient workflow and assure client satisfaction
Monitor workflow to ensure jobs are completed efficiently
accurately and within deadlines
Make sure team follows standard operating procedures
Train new employees on policies and procedures
Maintain all logs and reporting documentation as required
How You'll Work.
Team & Collaboration
Work collaboratively with department's supervisor to support e-billing systems; Communicate with direct reports, manager and client on job or deadline issues; Ensure team provides outstanding service to client, while building customer relationships; Assist the team in completing more complex jobs; Must be able to interact effectively with multi-functional and diverse backgrounds in a fast-paced, team environment
Communication Scope
excellent, professional verbal and written communication skills
Process & Methodology
curating workflow in an organized manner to meet deadlines occurring quickly and simultaneously, Monitor workflow to ensure jobs are completed efficiently, accurately and within deadlines
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