FIS
financial services
Sr.Director,Strategy&PlanningClientOffice
“Sr. Director, Strategy & Planning - Client Office at FIS. Skills: client strategy, analytics, business planning, client engagement, client relationships. lead client strategy and analytics for FIS’ Client Office. setting a clear strategic direction”
What You'll Achieve.
client engagement initiatives deliver measurable impact; drive long term loyalty, satisfaction and value
Industry & Context.
translate complex analysis into clear recommendations and executable plans
What They're Looking For.
Must Have
experience in strategy, analytics or business planning roles, Proven ability to translate complex analysis into clear recommendations and executable plans, Experience working directly with senior executives, including preparation of board level materials, Excellent executive communication and storytelling skills, Track record of contributing to or delivering transformation initiatives end to end, Ability to operate at pace in complex, matrixed organisations
Nice to Have
Experience within client strategy, customer experience or client operations functions, Exposure to large, global or regulated financial services organisations, Experience building or leading small, specialist teams, Familiarity with client analytics, dashboards or performance reporting at scale
What You'll Do.
lead client strategy and analytics for FIS’ Client Office
setting a clear strategic direction
ensuring client engagement initiatives deliver measurable impact
work closely with senior leaders to turn insight into action
shaping how FIS engages
retains and grows its client relationships
Establish a clear “North Star” vision for client engagement
priorities and expectations
Design and evolve client engagement frameworks that drive long term loyalty
satisfaction and value
Define client segmentation strategies to maximise impact across priority client and product groups
Lead development of the Client Office operating model
accountability and links to delivery
Drive senior stakeholder engagement to support planning
decision making and execution
Own competitive intelligence
board materials and investor reporting
including Senior Leader speaking points where required
How You'll Work.
Team & Collaboration
work closely with senior leaders; Drive senior stakeholder engagement
Communication Scope
Excellent executive communication and storytelling skills
Process & Methodology
delivering transformation initiatives end to end
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