iHerb
E-Commerce
Sr.Director,BusinessOperations
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“Sr. Director, Business Operations at iHerb. Skills: Business Operations, Operational Transformation, Process Optimization, AI Automation. Lead and develop operational teams. Build a high-performance operational culture”
What You'll Achieve.
Improve organizational efficiency; Improve scalability; Improve operational effectiveness; Improve operational efficiency; Improve automation; Improve team productivity; Improve speed-to-launch; Improve partner experience; Improve consistency; Improve execution quality
Industry & Context.
Process optimization; Operational inefficiencies; Root cause analysis
What They're Looking For.
Must Have
Experience leading operational teams, High-growth ecommerce, marketplace, retail, or technology environment, Driving cross-functional operational transformation, Process optimization initiatives, Building scalable workflows, Operational governance, Execution frameworks
What You'll Do.
Lead and develop operational teams
Build a high-performance operational culture
Coach and develop managers
Drive organizational alignment
Establish operational performance metrics
Lead operational strategy
Lead continuous improvement initiatives
Design scalable workflows
Implement governance models
Implement operational processes
Drive operational standardization
Manage prioritization frameworks
Ensure execution consistency
Identify operational inefficiencies
Implement scalable solutions
Establish operational KPIs
Establish reporting cadences
Build scalable operational frameworks
Partner with Compliance teams
Implement necessary updates
Design scalable onboarding workflows
Design operational frameworks
Standardize operational processes
Drive operational excellence initiatives
Lead evaluation of AI-enabled workflows
Lead implementation of AI-enabled workflows
Lead optimization of AI-enabled workflows
Identify opportunities to improve efficiency
Identify opportunities to improve scalability
Identify opportunities to improve quality
Identify opportunities to improve productivity
Modernize operational processes
Modernize knowledge systems
Modernize workflow tooling
Define future-state operational models
Drive adoption of scalable operational technologies
Drive process innovation initiatives
Partner with Product teams
Partner with Engineering teams
Partner with Merchandising teams
Partner with Marketing teams
Partner with Customer Experience teams
Partner with Commercial teams
Streamline operational execution
Lead operational coordination
Improve intake processes
Improve prioritization processes
Improve workflow management processes
Establish scalable operating rhythms
Establish governance structures
Establish operational performance metrics
Establish service standards
How You'll Work.
Team & Collaboration
Cross-functional stakeholders; Commercial teams; Product teams; Marketing teams; Merchandising teams; Technology teams; International teams; Compliance teams; Engineering teams; Customer Experience teams
Process & Methodology
Prioritization frameworks, Workflow management
Full Job Description
Job Summary We are seeking a strategic, technology-forward, and execution-oriented Senior Director of Business Operations to lead and scale critical operational functions supporting our global ecommerce business. This role will drive operational transformation, workflow optimization, cross-functional execution, and scalable process design across Commercial Operations. This leader will oversee operational production teams including Content Operations, Localization & Translation Operations, and Product Onboarding, Product Content while partnering closely with cross-functional stakeholders across Commercial, Product, Marketing, Merchandising, Technology, and International teams to improve organizational efficiency, scalability, and operational effectiveness. The ideal candidate combines operational rigor, systems thinking, AI-forward leadership, and process optimization expertise to modernize operational workflows and help evolve the organization for long-term global scale. This role will play a key part in identifying and implementing AI-enabled solutions that improve operational efficiency, automation, scalability, and team productivity. Key Responsibilities Team Leadership Lead and develop operational teams including: Content Operations Localization & Translation Operations Product Onboarding Operations Product Content Operations Build a high-performance operational culture focused on accountability, scalability, agility, innovation, and continuous improvement Coach and develop managers and operational leaders Drive organizational alignment and clarity across operational functions Establish operational performance metrics and service standards across operational teams Operational Strategy & Process Optimization Lead operational strategy and continuous improvement initiatives across Commercial Operations Design and implement scalable workflows, governance models, and operational processes Drive operational standardization, SLA management, prioritization frameworks, a
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