MSX International
Automotive
Sr.DiagnosticSupportEngineer
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“Sr. Diagnostic Support Engineer at MSX International. Skills: Diagnostic support, Vehicle diagnostics, Customer guidance. Monitor DTC/CAN parameters. Raise tickets for issues”
What You'll Achieve.
Resolve vehicle issues efficiently; Ensure ticket resolution; Cost avoidance
Industry & Context.
Problem-solving
24/7 environment, Rotational week off, Rotational national holidays
What They're Looking For.
Must Have
Customer support experience, Vehicle service experience, Command centre operations experience, Problem-solving skills, Communication skills, Familiarity with DMS systems, Familiarity with ticketing tools, Familiarity with vehicle diagnostics, Ability to work 24/7, Analytical skills
Nice to Have
Experience in automotive industry
What You'll Do.
Monitor DTC/CAN parameters
Raise tickets for issues
Create internal tickets
Provide Level 1 support
Guide customers to dealers
Instruct dealer for vehicle location
Coordinate with dealers for resolution
Provide management reports
Conduct job card analysis
How You'll Work.
Team & Collaboration
Coordinate with dealers
Communication Scope
Customer guidance
Full Job Description
Company Overview: [https://www.msxi.com/en/](https://eur02.safelinks.protection.outlook.com/?url=https%3A%2F%2Fwww.msxi.com%2Fen%2F&data=05%7C02%7Cpriti.abhange%40msxi.com%7Ccb4e27e1763f4762076108de6ded396d%7C22d1428ac66d431192effab1eb2d98e7%7C0%7C0%7C639069062800280121%7CUnknown%7CTWFpbGZsb3d8eyJFbXB0eU1hcGkiOnRydWUsIlYiOiIwLjAuMDAwMCIsIlAiOiJXaW4zMiIsIkFOIjoiTWFpbCIsIldUIjoyfQ%3D%3D%7C0%7C%7C%7C&sdata=GeUiMP%2FoK4hrBa%2BMfPP7Dh46Ljq4sLflPZ64MfzolC4%3D&reserved=0) At MSX International , we’ve been partnering with le ading automotive companies for over 25 years, helping them enhance their retail strategies and streamline operations. Our expertise in areas like dealer performance, repair optimization, and consumer engagement positions us as a trusted partner in the evolving mobility industry. Job Summary: The Diagnostic Support Engineer will be responsible for monitoring DTC (Diagnostic Trouble Codes) and CAN (Controller Area Network) parameters at the Command Center (CC) 24/7. The role involves guiding customers and drivers, managing escalations, and coordinating with dealers to resolve vehicle issues efficiently. Location: Oragadam, Tamil Nadu Experience: 1-2 years Industry: Automotive Working Days : 6 days (Rotational week off & National Holidays) Key Responsibilities: * 24/7 Monitoring: Monitor DTC/CAN parameters at the Command Centre and raise tickets immediately when an issue is detected. * Ticketing: Respond to triggered DTC/CAN alerts by creating internal tickets in the DMS system (with automation in phase 2). * Customer Assistance: Provide Level 1 (L1) support over the phone, guiding customers/drivers to resolve minor issues. * Critical DTCs: For vehicles with critical DTCs (e.g., "Service Now" category), guide them to the nearest dealer. * Vehicle Breakdown: If a vehicle is immovable, or if further damage could occur, instruct the dealer to reach the vehicle’s location. * Issue Tracking: Coordinate with dealers to ensure the issue/ticket is resolved complet
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