Goodwin
life sciences, private equity, real estate, technology and financial
Sr.DesktopSupportAnalyst
“Sr. Desktop Support Analyst at Goodwin. Skills: Desktop Support, Microsoft Windows, Office Suite, Troubleshooting. Provide desktop support. Provide mobile device support”
Industry & Context.
Troubleshoot desktop operating system issues; Troubleshoot connectivity issues; Troubleshoot applications issues; Perform hardware diagnostics; Troubleshoot remote access calls; Troubleshoot issues with mobile devices
Ability to participate in firm wide, off-hours on-call rotation
What They're Looking For.
Must Have
Two or more years knowledge and experience troubleshooting and working with Microsoft Windows and Office Suite including legal specific applications add-ons, including document management experience and handheld technologies, Ability to effectively and professionally communicate and collaborate with all levels of the organization and peers to reach common goal, Ability to adjust to constantly changing priorities and employ time and task management methodologies towards successful accomplishment of workload, Basic network administrative experience with Microsoft Active Directory, Experience working with connectivity and application troubleshooting with Windows 365, Citrix and VPN environment, Experience includes thorough understanding of a desktop operating system managed environment and integration points with Microsoft Office and other legal applications, Ability to troubleshoot issues with a wide variety of Apple and Android based mobile devices
Nice to Have
SCCM knowledge, FIM knowledge, Experience with Cisco IP Telephony, adds and changes in Cisco Unified Call Manager, Cisco Unity Voicemail
What You'll Do.
Provide desktop support
Provide mobile device support
Provide applications support
Perform hardware diagnostics
Coordinate hardware repairs
Provide 2nd level support
Manage hardware procurement
Assess software compatibility
Install practice applications
Maintain practice applications
Plan computer installations
Schedule computer installations
Execute computer installations
Plan computer imaging
Schedule computer imaging
Execute computer imaging
Plan computer upgrades
Schedule computer upgrades
Execute computer upgrades
Plan computer replacements
Schedule computer replacements
Execute computer replacements
Analyze user feedback
Make recommendations for improvement
Implement approved changes
Translate user requests
Translate business needs
Translate technical specifications
Maintain vendor relationships
Troubleshoot with vendors
Manage physical asset inventory
Manage asset management
Participate in on-call rotation
Troubleshoot server room issues
Assist with server room hardware installation
Assist with server room hardware removal
How You'll Work.
Team & Collaboration
Collaborate with colleagues; Collaborate with attorneys; Collaborate with clients; Collaborate with business professionals; Collaborate with IT Infrastructure team; Liaise with other support groups; Liaise with third-party support; Liaise with PC equipment vendors
Communication Scope
Effectively and professionally communicate; Collaborate with all levels of the organization and peers; Translate user requests; Translate business needs; Translate technical specifications; Engage end users in a consultative capacity
Process & Methodology
Plan computer equipment installations, Schedule computer equipment installations, Execute computer equipment installations, Plan computer equipment imaging, Schedule computer equipment imaging, Execute computer equipment imaging, Plan computer equipment upgrades, Schedule computer equipment upgrades, Execute computer equipment upgrades, Plan computer equipment replacement projects, Schedule computer equipment replacement projects, Execute computer equipment replacement projects
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