iHerb
e-commerce
Sr.DesignerII-Discovery
Neural analysis suggests this role is
optimal for Senior candidates.
“Sr. Designer II - Discovery at iHerb. Skills: strategic design direction, end-to-end experience, complex design initiatives. Set strategic design direction. Elevate end-to-end experience”
What You'll Achieve.
elevate the end-to-end experience of our global e-commerce platform; setting the quality standard for the design organization; support scalability, accessibility, and global usability across product lines and teams; influencing product roadmaps and organizational priorities; uphold the bar for design quality, consistency, and craft across the organization; contributing to the growth of design culture, capabilities, and ways of working across the broader team; driving innovation and continuous improvement at an organizational scale; clearly articulating strategic design decisions and their business impact
Industry & Context.
Able to identify, troubleshoot and resolve problems quickly using sound judgment, poise and diplomacy.; Ability to use judgment and reasoning skills, and determine when to escalate issues, as required, in a timely manner.
The physical demands described here are representative of those that must be met by a Team Member to successfully perform the essential functions of this job., While performing the duties of this job, the Team Member is regularly required to talk and hear., The Team Member is frequently required to sit, walk, climb stairs, use hands and fingers, bend, stoop and reach with hands and arms., Reaching above shoulder heights, below the waist or lifting as required to file documents or store materials throughout the work day., The Team Member may occasionally lift or move office products and supplies up to 25 pounds., Proper lifting techniques required., Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions., Ability to work extended hours as required
What They're Looking For.
Must Have
An exceptional portfolio demonstrating strategic design leadership, transformative UX outcomes, and deep craft — with clear evidence of cross-organizational impact and measurable business value., Proven ability to define and execute design strategy across multiple initiatives simultaneously, balancing user needs, business priorities, and organizational complexity., Expert-level interaction and visual design skills, with a track record of setting craft standards for teams and organizations., Deep experience owning and evolving design systems at enterprise scale, including governance, contribution models, and cross-team adoption., Advanced mastery of user-centered design methodologies, mixed-methods research practices, and usability testing, with experience establishing research programs or org-wide frameworks., Exceptional communication and executive presence, with a demonstrated ability to influence product direction and organizational decisions at the VP and executive level., understanding of front-end development principles and the ability to collaborate deeply with engineering leadership on implementation strategy., In-depth knowledge of accessibility standards, inclusive design practices, and global usability requirements., Extensive experience designing for global or multi-market products, with sensitivity to cultural and regional variation., High degree of accuracy and attention to detail, Excellent organization skills and ability to multi-task, Experience with Microsoft Office Suite (Word, Excel, PowerPoint), Generally requires a minimum of 10+ years of professional experience in UX/UI or Product Design, with significant experience designing complex e-commerce or shopping-related products at scale., Able to identify, troubleshoot and resolve problems quickly using sound judgment, poise and diplomacy., Ability to use judgment and reasoning skills, and determine when to escalate issues, as required, in a timely manner.
Nice to Have
Experience with Google Business Suite (Gmail, Drive, Docs, Sheets, Forms)
What You'll Do.
Set strategic design direction
Elevate end-to-end experience
Take ownership of complex initiatives
Shape user interaction with products
Define experience standards
Influence product strategy
Drive design excellence culture
Define and lead strategic design vision
Drive ambiguous design challenges
Establish research strategies
Synthesize insights into frameworks
Produce exemplary design artifacts
Own and govern design system
Serve as design authority
Partner to product leadership
Define and uphold design quality bar
Mentor and develop designers
Contribute to design culture growth
Identify emerging UX practices
Represent design organization
Articulate strategic design decisions
How You'll Work.
Team & Collaboration
Serve as a strategic partner to product, engineering, and data science leadership; Collaborate deeply with engineering leadership on implementation strategy; Represent the design organization in cross-functional and executive-level conversations
Communication Scope
Exceptional communication and executive presence; clearly articulating strategic design decisions and their business impact
Process & Methodology
Define and execute design strategy across multiple initiatives simultaneously
Full Job Description
The Senior Product Designer II - Discovery will set the strategic design direction and elevate the end-to-end experience of our global e-commerce platform. This role will serve as a senior design leader and individual contributor, taking ownership of the most complex, ambiguous, and high-impact design initiatives across the organization. The Principal Product Designer will shape how millions of users interact with our products at a foundational level — defining experience standards, influencing product strategy, and driving a culture of design excellence that scales across teams and markets. Job Expectations: Define and lead the strategic design vision for complex, cross-functional initiatives spanning multiple product areas, from problem definition through delivery and iteration. Drive ambiguous, high-stakes design challenges by establishing clear direction and framing problems at an organizational level. Establish and advance research strategies that deepen organizational understanding of shopper behaviors across global markets, synthesizing insights into scalable design frameworks and principles. Produce exemplary design artifacts — from strategic frameworks and service blueprints to high-fidelity prototypes — that set the quality standard for the design organization. Own and govern the design system, driving its evolution to support scalability, accessibility, and global usability across product lines and teams. Serve as a design authority and strategic partner to product, engineering, and data science leadership, influencing product roadmaps and organizational priorities. Define and uphold the bar for design quality, consistency, and craft across the organization, from concept through implementation. Mentor and develop senior and lead designers, contributing to the growth of design culture, capabilities, and ways of working across the broader team. Identify and introduce emerging UX, UI, and e-commerce design practices, championing innovation and continuous imp
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