Amazon.com Services LLC
Technology
Sr.DesignProgramManager,Devices&ServicesExperienceDesign
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“Sr. Design Program Manager, Devices & Services Experience Design at Amazon.com Services LLC. Skills: Design program management, User experience design, Product development, Operational frameworks. Own end-to-end program delivery. Manage high-priority programs”
What You'll Achieve.
Deliver with quality and velocity; Raise the bar on delivery quality
Industry & Context.
Root cause analysis; Diagnose operational challenges; Make trade-off recommendations
What They're Looking For.
Must Have
7+ years of design experience, Experience understanding customer needs, Experience gathering and analyzing data, Experience owning program strategy, Experience working with cross-functional teams, Experience building operational frameworks, Experience communicating program status to leadership, Experience managing programs through ambiguity
Nice to Have
Knowledge of software development lifecycle, Experience escalating issues, Experience working within a centralized design organization, Ability to create operational leverage, Track record of managing complex programs, Systems thinking ability, Experience with design operations disciplines, Facilitate cooperation across design disciplines, Experience with Figma, Jira, and design workflows
What You'll Do.
Own end-to-end program delivery
Manage high-priority programs
Partner with leadership to align priorities
Drive cross-functional alignment
Create visibility into program health
Influence leaders across organizations
Lead cross-cutting initiatives
Improve how design teams operate
Model best-in-class program management practices
How You'll Work.
Team & Collaboration
Cross-functional teams; Design, Product, Engineering; Partner teams
Communication Scope
Communicate program health; Communicate results to leadership
Process & Methodology
Program delivery, Roadmap planning, Agile software development
Full Job Description
The Devices & Services Experience Design (DxD) team leads user experience and industrial design innovation across Amazon's device portfolio, including Echo, Fire TV, Fire Tablets, Alexa.com, and related mobile apps. Our team works at the intersection of design, product and engineering, creating meaningful hardware and software experiences that enhance customer lives. We believe in storytelling and thinking holistically to craft the "why" behind everything we ship. DxD is seeking a Senior Design Program Manager to lead end-to-end program delivery for customer experiences across a product portfolio. In this role, you will partner with designers, engineers, and product managers to scope, plan, and deliver design programs that ship to millions of customers. You will own the operational health of your programs — building the systems, mechanisms, and rituals that enable design teams to deliver with quality and velocity while directly managing the most complex and highest-visibility programs. The Senior Design Program Manager operates both tactically and strategically. You will independently scope and plan design projects that impact at the program and organizational level — including areas where strategy may not yet be defined. You will influence leaders across partner teams, effectively map resources against program scope and timelines, and make recommendations where resourcing gaps exist. You will drive operational excellence, manage long-term risks and escalations, and strengthen DxD-wide operational practices by identifying what's working, what's not, and driving improvements that make the team more effective. The ideal candidate brings deep expertise in design program management within a software product development environment, a strong understanding of how design work is scoped and iterated, and the ability to build scalable operational frameworks rather than solving one-off problems. You are comfortable navigating ambiguity, driving alignment across cross-function
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