Amazon Web Services Japan GK
Technology
Sr.DeliveryConsultant,CustomerExperience,AWS
“Sr. Delivery Consultant, Customer Experience, AWS at Amazon Web Services Japan GK. Skills: AWS solutions, Contact center, Customer experience, AI/ML. Design AWS solutions. Implement AWS solutions”
What You'll Achieve.
Achieve business outcomes; Drive customer success
Industry & Context.
Troubleshooting
What They're Looking For.
Must Have
Fluent Japanese, Business level English, 5+ years contact center technology architect, 5+ years enterprise IT architect, 5+ years senior contact center developer, Hands-on technical practitioner, Individual contributor experience, Design contact center solutions, Develop contact center solutions, Deploy contact center solutions
Nice to Have
5+ years cloud call center, 5+ years on-premise call center, 5+ years collaboration platform, 5+ years telephony platform, Build application integration, Knowledge of Amazon Connect, Experience with Amazon Connect, Experience designing contact centers, Experience implementing contact centers, Experience operating contact centers, Thought leadership IT, AI customer service solutions, Implement AI solutions, Optimize AI solutions, NLU experience, NLP experience, Prompt engineering experience, LLM implementation experience, Chatbot development experience, Chatbot optimization experience, AI/ML model training, AI/ML model fine-tuning, Serverless development experience, Complex integrations experience, Software development experience, DevOps experience
What You'll Do.
Implement AWS solutions
Provide technical guidance
Provide troubleshooting support
Propose migration strategy
Advise on industry trends
Advise on emerging technologies
Lead implementation processes
Ensure best practice adherence
Create reusable artifacts
How You'll Work.
Team & Collaboration
Work with stakeholders; Work with AWS partners; Work with APN partners
Communication Scope
Technical guidance
Process & Methodology
Project lifecycle management
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