Sr.DataAnalyst,PinterestSupportOperations
Neural analysis suggests this role is
optimal for Senior candidates.
“Sr. Data Analyst, Pinterest Support Operations at Pinterest. Skills: data analysis, SQL, Tableau, Excel. drive analytics that improve how our customers help themselves. powering insights and decision-making across self-serve support surfaces, AI initiatives, automations, support entry points and tools”
What You'll Achieve.
building confidence in data products and the decisions they enable
Industry & Context.
High bar for quality and clarity; trusted metrics; clear definitions; effective data visualization; scalable self-serve insights
In-Office Requirement Statement: This role will need to be in the office for in-person collaboration 1-2 times every 6-months and therefore can be situated anywhere in the country.
What They're Looking For.
Must Have
Exceptional data analysis skills, SQL, Tableau, Excel, Bachelor's degree in a relevant field such as Data Science, Economics, Statistics, Math, Finance or equivalent experience.
Nice to Have
Knowledge of Python, Knowledge of R, Knowledge of AI tools, familiarity with consumer internet, familiarity with media ecosystem, familiarity with support operations
What You'll Do.
drive analytics that improve how our customers help themselves
powering insights and decision-making across self-serve support surfaces
support entry points and tools
partner closely with the Director
Help build out processes for a small (but mighty) team
Help build our influence across the organization to tackle each of the above for your coverage area
How You'll Work.
Team & Collaboration
build working relationships with business; highly cross-functional role; high instinct for collaboration
Communication Scope
Influential communicator; tailor your communication to technical and non-technical audiences; build alignment across teams
Full Job Description
About Pinterest: Millions of people around the world come to our platform to find creative ideas, dream about new possibilities and plan for memories that will last a lifetime. At Pinterest, we’re on a mission to bring everyone the inspiration to create a life they love, and that starts with the people behind the product. Discover a career where you ignite innovation for millions, transform passion into growth opportunities, celebrate each other’s unique experiences and embrace the flexibility to do your best work. Creating a career you love? It’s Possible. At Pinterest, AI isn't just a feature, it's a powerful partner that augments our creativity and amplifies our impact, and we’re looking for candidates who are excited to be a part of that. To get a complete picture of your experience and abilities, we’ll explore your foundational skills and how you collaborate with AI. Through our interview process, what matters most is that you can always explain your approach, showing us not just what you know, but how you think. You can read more about our AI interview philosophy and how we use AI in our recruiting process here. Pinterest Support Operations (PSO) is the primary customer support function at Pinterest and a key part of the customer experience with our consumer and ad products. As a Sr. Data Analyst on the team, you’ll drive analytics that improve how our customers help themselves—powering insights and decision-making across self-serve support surfaces, AI initiatives, automations, support entry points and tools. You’ll partner closely with the Director, Support Automation familiarity with consumer internet, media ecosystem, and/or support operations is a plus. Exceptional data analysis skills. You’re a true expert in a variety of analytical tools, including SQL, Tableau, and Excel (and in areas you’re not, you have the growth mindset to learn it); knowledge of Python, R and AI tools is a plus. Entrepreneurial self-starter. You thrive in a fast-moving, ambiguous
Applying for this Sr. Data Analyst, Pinterest Support Operations role?
Most applicants get filtered before a human reads their resume. See if yours makes the cut.
ANONYMOUS · UNFILTERED
What do employees actually say about Pinterest?
Real rants from real employees. Read before you apply.