Company
SaaS
Sr.CXDesigner,AI&DigitalExperiences
Neural analysis suggests this role is
optimal for Senior candidates.
“Sr. CX Designer, AI & Digital Experiences. Skills: CX design, AI-powered experiences, Customer journeys, Design thinking. Design AI-powered customer experience solutions. Prototype AI-powered customer experience solutions”
What You'll Achieve.
Improve engagement; Improve retention; Improve time-to-value
Industry & Context.
Identify friction points; Identify opportunities for improvement
What They're Looking For.
Must Have
5–7+ years of experience in CX design, 5–7+ years of experience in service design, 5–7+ years of experience in UX strategy, 5–7+ years of experience in experience consulting, Experience designing AI-powered experiences, Experience conceptualizing AI-powered experiences, Hands-on use of AI tools, Experience using AI-enabled design workflows, Solid understanding of product-led growth models, Solid understanding of self-service digital journey design, Prototyping skills, Visual communication skills, Ability to connect design decisions to business outcomes, Ability to communicate effectively with executive stakeholders, Experience facilitating workshops, Experience collaborating across product teams, Experience collaborating across engineering teams, Experience collaborating across marketing teams, Experience collaborating across customer success teams, Excellent communication skills, Storytelling skills, Executive presence
Nice to Have
Experience in SaaS environments, Experience in enterprise software environments, Familiarity with data platforms, Familiarity with AI/ML concepts, Familiarity with multi-product enterprise ecosystems
What You'll Do.
Design AI-powered customer experience solutions
Prototype AI-powered customer experience solutions
Map customer journeys
Analyze customer journeys
Identify friction points
Identify opportunities for improvement
Create experience frameworks
Design self-service experiences
Design product-led growth experiences
Optimize self-service experiences
Optimize product-led growth experiences
Facilitate design thinking workshops
Align on experience direction
Define success metrics
Measure impact of CX initiatives
How You'll Work.
Team & Collaboration
Cross-functional stakeholders; Product teams; Engineering teams; Marketing teams; Customer success teams
Communication Scope
Storytelling; Executive presence
Full Job Description
## Accountabilities Design and prototype AI-powered customer experience solutions, including intelligent chatbots, agentic workflows, and self-service interactions across the customer lifecycle. Map and analyze end-to-end customer journeys to identify friction points and opportunities for improvement across digital touchpoints. Create cohesive, unified experience frameworks across multiple products, ensuring consistency and clarity in a complex ecosystem. Design and optimize self-service and product-led growth experiences, including onboarding flows, trials, and in-product guidance. Produce high-quality CX artifacts such as journey maps, service blueprints, wireframes, prototypes, and experience briefs to guide execution. Facilitate design thinking workshops with cross-functional stakeholders to co-create solutions and align on experience direction. Define success metrics and measure the impact of CX initiatives against key performance indicators such as engagement, retention, and time-to-value. Present insights, concepts, and results to senior leadership, building clear business cases for experience improvements. Requirements: 5–7+ years of experience in CX design, service design, UX strategy, or experience consulting, ideally within SaaS or enterprise software environments. Strong expertise in design thinking methodologies such as journey mapping, service blueprinting, personas, and Jobs-to-be-Done. Proven experience designing or conceptualizing AI-powered experiences such as chatbots, virtual assistants, or agentic workflows. Hands-on use of AI tools (e.g., ChatGPT, Claude, Gemini) and AI-enabled design workflows to support research, ideation, and prototyping. Solid understanding of product-led growth models and self-service digital journey design. Strong prototyping and visual communication skills, with experience using tools such as Figma, Miro, Sketch, or similar platforms. Ability to connect design decisions to measurable business outcomes and communicate eff
Applying for this Sr. CX Designer, AI & Digital Experiences role?
Most applicants get filtered before a human reads their resume. See if yours makes the cut.
How to Apply on Lever
- Lever uses a streamlined one-page form — apply in under 5 minutes.
- LinkedIn import works well; review parsed data before submitting.
- The cover letter field is optional but visible to reviewers — use it to differentiate.
- Referral codes from employees can significantly boost visibility of your application.
ANONYMOUS · UNFILTERED
What do employees actually say about this company?
Real rants from real employees. Read before you apply.