Actian
Customer Success
Sr.CXDesigner,AI&DigitalExperiences
Neural analysis suggests this role is
optimal for Senior candidates.
“Sr. CX Designer, AI & Digital Experiences at Actian. Skills: AI-powered experience design, Customer journey mapping, Self-service design, CX design execution. Design and prototype AI-powered customer experience touchpoints. Identify opportunities to embed AI”
What You'll Achieve.
Deliver measurable improvements; Reduce friction; Accelerate time-to-value; Improve discoverability; Increase customer self-sufficiency; Find what they need faster; Derive value faster; Improve conversion and retention; Connect design decisions to measurable business outcomes; Connect design decisions to measurable customer outcomes
Industry & Context.
Design thinking frameworks
What They're Looking For.
Must Have
5–7+ years in customer experience design, Demonstrated command of design thinking frameworks, Hands-on experience designing AI-powered experiences, Active, demonstrated use of AI tools, Understanding of product-led growth principles, Visual communication and prototyping ability, Proven ability to connect design work to measurable outcomes, Skilled comfortable planning and running design thinking workshops, Excellent written and verbal communication skills
Nice to Have
Background in experience strategy, Familiarity with data management, Experience improving digital experiences, Proficiency with Miro, Figma, Sketch, JIRA, Confluence, Familiarity with AI/ML capabilities
What You'll Do.
Design and prototype AI-powered customer experience touchpoints
Identify opportunities to embed AI
Collaborate with marketing
engineering and customer
Map and analyze the full customer journey
cohesive digital experiences
Champion a consistent experience layer
Design self-service and digital-first customer experiences
Partner with the CX strategy team
Identify where customers get stuck
Design interventions that improve conversion and retention
Develop high-quality CX design artifacts
Plan and facilitate design thinking workshops
Translate customer research into actionable experience improvements
Define clear success metrics for each CX initiative
Track improvements against key experience indicators
Build a track record of demonstrated CX impact
How You'll Work.
Team & Collaboration
Cross-functional teams; Senior stakeholders
Communication Scope
Written communication; Verbal communication; Executive presentations
Full Job Description
## Description ROLE OVERVIEW The Sr. CX Designer, AI & Digital Experiences is a hands-on design and execution role within Actian’s Customer Experience team. Reporting to the VP of Customer Experience, this individual is responsible for designing and delivering measurable improvements to the end-to-end customer experience across Actian. This is a CX-layer role focused on the holistic experience of being an Actian customer: how customers discover, evaluate, onboard, get support, and grow with Actian across a diverse and evolving product ecosystem. The ideal candidate brings design thinking rigor, AI fluency, and a bias toward executable deliverables with demonstrated impact. Actian’s portfolio spans classic databases, agentic AI solutions and modern SaaS products, which creates both complexity and opportunity. This role will help customers navigate that ecosystem more intuitively by designing cohesive, AI-powered digital experiences that reduce friction and accelerate time-to-value. ## RESPONSIBILITIES AI-Powered Experience Design Design and prototype AI-powered customer experience touchpoints, including agentic workflows, intelligent chatbots, and AI-assisted self-service interactions across the customer lifecycleIdentify opportunities to embed AI into key customer journey moments to reduce friction, improve discoverability, and increase customer self-sufficiencyCollaborate with marketing, sales, product, engineering and customer success teams to translate AI capabilities into intuitive, customer-centered experience concepts End-to-End Digital Experience Map and analyze the full customer journey across Actian’s digital ecosystem including web, community, support, onboarding, and self-service channels to identify gaps and prioritize high-impact improvementsDesign connected, cohesive digital experiences that help customers more easily find what they need and derive value fasterChampion a consistent experience layer across Actian’s diverse product portfolio, ensuring cu
Applying for this Sr. CX Designer, AI & Digital Experiences role?
Most applicants get filtered before a human reads their resume. See if yours makes the cut.
How to Apply on Lever
- Lever uses a streamlined one-page form — apply in under 5 minutes.
- LinkedIn import works well; review parsed data before submitting.
- The cover letter field is optional but visible to reviewers — use it to differentiate.
- Referral codes from employees can significantly boost visibility of your application.
ANONYMOUS · UNFILTERED
What do employees actually say about Actian?
Real rants from real employees. Read before you apply.