LogicMonitor

SaaS

Sr.CustomerTechnicalArchitect

£95–140k ~AI est. London, England, United Kingdom
Market Sentiment
HIGH DEMAND

Neural analysis suggests this role is
optimal for Senior candidates.

The Brief

“Sr. Customer Technical Architect at LogicMonitor. Skills: Customer Success, Technical Architecture. Act as technical point of contact. Build customer relationships”

What You'll Achieve.

Drive customer success; Eliminate technical barriers

Industry & Context.

SaaS
Problems you'll solve

Troubleshooting

What They're Looking For.

Must Have

Primary technical point of contact, Understand customer needs, Translate needs into requirements, Design scalable solutions, Create architectural documentation, Troubleshoot complex issues

Nice to Have

Experience with LM Platform optimization

What You'll Do.

Act as technical point of contact

Build customer relationships

Understand customer needs

Translate needs into requirements

Collaborate with stakeholders

Design technical solutions

Create architectural documentation

Provide expert advice

Optimize LM Platform use

Assist with troubleshooting

Resolve technical issues

How You'll Work.

Team & Collaboration

Customer Experience teams; Sales teams; Account management; Product teams

Full Job Description

About Us: We love going to work and think you should too. Our team is dedicated to trust, customer obsession, agility, and striving to be better everyday. These values serve as the foundation of our culture, guiding our actions and driving us towards excellence. We foster a culture of performance and recognition, allowing us to transform growth as we enable our employees to do the best work of their careers. This position is located in London, England. Our office is situated in a core location near Waterloo and Blackfriars on the Southbank. Across the globe, our Centers of Energy serve as hubs where we accelerate productivity and collaboration, inspire creativity, and cultivate a culture of connection and celebration. Our teams coordinate their time in Centers of Energy to reflect how they work best. To learn more about life at LogicMonitor, check out our Careers Page. What You'll Do: LogicMonitor® is the AI-first hybrid observability platform powering the next generation of digital infrastructure. LogicMonitor delivers complete visibility and actionable intelligence across on-premises, cloud, and edge environments. By anticipating issues before they strike, optimizing resources in real time, and enabling faster, smarter decisions, LogicMonitor helps IT and business leaders protect margins, accelerate innovation, and deliver exceptional digital experiences without compromise. Our customers love LogicMonitor's ability to bring cloud and traditional IT together into one view, as seen in minimal churn rates, expansion business, and exciting new customer references. In fact, LogicMonitor has received the highest Net Promoter Score of any IT Infrastructure Management provider. LogicMonitor also boasts high employee satisfaction. We have been certified as a Great Place To Work®, and named one of BuiltIn's Best Places to Work for the seventh year in a row! Shape the future of IT infrastructure monitoring as a Senior Customer Technical Architect at LogicMonitor. In this piv

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