Sr.CustomerSupportEngineer

## Accountabilities Responsible for managing the assigned installation base, including installation, preventive maintenance, system modifications, breakdown resolution, and ensuring timely execution of service activities. Perform on-site troubleshooting for instrument issues, including LIS and networking-related problems, and coordinate with internal technical teams for escalations when required. Ensure timely ordering of PM kits and spare parts, manage inventory efficiently, and handle return of excess or unused components. Log service calls, document debriefs accurately in service management systems, and maintain proper service records. Deliver effective instrument maintenance training to customers to ensure optimal system usage and reduce recurring issues. Build and maintain strong customer relationships within assigned accounts, ensuring high levels of satisfaction and trust. Travel within the assigned territory and respond to emergency service requirements on short notice when needed. Adhere strictly to organizational policies, procedures, and compliance standards while delivering service operations. Requirements Diploma or Bachelor’s degree in Electrical, Electronics, Biomedical Engineering, or related disciplines with relevant technical exposure. Minimum 3+ years of experience in servicing in-vitro diagnostics (IVD) equipment such as hematology, chemistry, or immunoassay analyzers. Strong understanding of networking, interfacing, and system integration issues in diagnostic instruments. Customer-focused mindset with strong ownership and commitment to delivering timely and effective solutions. Excellent troubleshooting and problem-solving skills with the ability to diagnose and resolve technical issues under pressure. Proficiency in MS Office, collaboration tools (e.g., Teams), and basic IT/networking concepts. Strong communication skills, both written and verbal, with the ability to interact effectively with customers and internal teams. Ability and willingnes