Amazon.com.ca, Inc.
E-Commerce
Sr.CustomerSuccessMgr,CanadaStrategicAccountServices
“Sr. Customer Success Mgr, Canada Strategic Account Services at Amazon.com.ca, Inc.. Skills: Customer Success, Account Management, Business Development. Drive Seller business growth. Provide customized insights”
What You'll Achieve.
Deliver value and growth; Maximize potential for Sellers; Drive customer success; Achieve account goals; Improve end customer experience; Drive incremental growth
Industry & Context.
Analytical problem-solving; Develop solutions; Troubleshoot issues
What They're Looking For.
Must Have
4+ years professional experience, Bachelor's degree or equivalent, Demonstrated success identifying business opportunities, Proven track record of building relationships, Analytical problem-solving ability, Track record of developing business plans, Manage multiple projects and priorities, Demonstrated ability to work in fast-paced environment
Nice to Have
Experience in E-Commerce, Experience in Corporate Retail, Experience in Consulting, Experience in B2B, Superior communication skills, Superior presentation skills, Effective territory management, Effective account management, Strategy development with multi-phase execution, Planning, Opportunity qualification and creation, Stakeholder and executive communication, Needs analysis, Value engineering, Services/partner engagement, Opportunity management, Negotiation, Understanding of retail math, Understanding of retail formulas
What You'll Do.
Drive Seller business growth
Provide customized insights
Provide recommendations
Educate selling partners
Deliver positive experience
Identify business input metrics
Improve business input metrics
Identify growth hindrances
Test solutions before scaling
Analyze data and trends
Influence long term strategy
Maximize Seller potential
Act as strategic partner
Act as influential partner
Seek out new opportunities
Create tailored solutions
Present compelling value propositions
Lead business strategy development
Design long term account plans
Collaborate with cross-functional teams
Find joint areas of opportunity
Manage complex account goals
Record Seller success
Record Seller quality
Use metrics to guide work
Uncover hidden opportunities
Build effective working relationships
Act as trusted advisor
Act as business advocate
Deliver timely operational support
Deliver accurate operational support
Deliver professional operational support
Drive optimal program satisfaction
Drive Customer Success Manager satisfaction
Liaise with partner teams
Coordinate cross-functionally
Resolve Seller issues
Resolve Seller questions
Oversee key strategic activities
Follow up on activities
Advocate as voice of customer
Use data to drive prioritization
Use anecdotes to drive prioritization
Drive value across customer set
Educate Sellers on growth
Maintain in-depth knowledge
Keep Sellers informed
Tie recommendations to goals
Tie recommendations to value proposition
Act as thought leader
Define success criteria
Improve team efficiency
Optimize defined processes
Deliver critical solutions
Work independently across teams
Assist with tool definition
Assist with SOP definition
Assist with process definition
Identify process improvements
Quantify process improvements
Define process improvements
Impart clear summaries
Impart concise summaries
Answer questions in detail
How You'll Work.
Team & Collaboration
Collaborating with Sellers; Collaborating with cross-functional teams; Working with partner teams; Working across organizations
Communication Scope
Verbal communication; Written communication; Present compelling value propositions; Executive communication
Process & Methodology
Manage multiple projects, Manage multiple priorities, Manage initiatives
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