Zimperium
Customer Success
Sr.CustomerSuccessManager(PublicSector)
“Sr. Customer Success Manager (Public Sector) at Zimperium. Skills: Customer Success Management, Account Management, Public Sector, Product Adoption, Business Value, Customer Satisfaction, Risk Management, Customer Advocacy, Customer Onboarding. Manage post-sale Customer relationships. building customer relationships”
What You'll Achieve.
achieving Customer delight; ensure renewals; referenceability; facilitate expansion opportunities; driving solution adoption & business value; Manage risks and escalations; Maintain a high level of customer satisfaction
Industry & Context.
problem-solving skills
Ability to travel
What They're Looking For.
Must Have
B. S. in Computer Science or an equivalent engineering degree, 10+ years of experience working with Enterprise software solutions, 5+ yrs experience in customer success roles, Self-motivated, problem-solving skills with good business acumen
Nice to Have
startup experience desirable, preferably with security companies, managing portfolio of large enterprise and/or Federal customers, Domain expertise in Mobility & Security is highly desirable
What You'll Do.
Manage post-sale Customer relationships
building customer relationships
facilitating expansion opportunities
driving solution adoption & business value
achieving Customer delight
Proactively manage client relationships to ensure renewals
referenceability and facilitate expansion opportunities with sales teams
Manage a strategic portfolio consisting of Federal Civilian/Defense agencies and State
and Education (SLED) entities
Drive the adoption of Zimperium’s solution within the Customer’s user base and assist the Customer to realize the business value
Demonstrate domain & functional understanding of the solution and be a trusted advisor to the Customer
Maintain a high level of customer satisfaction and be the primary interface to manage risks and escalations
Gather Customer’s feedback about products
their use-cases channel them effectively to drive product capabilities
Assist the Customer with deployment planning
best practices deployment approach and proactive management of risks to facilitate a smooth and agile rollout of the solution
How You'll Work.
Team & Collaboration
Collaborate effectively with internal teams; Work closely with Engineering and Product teams in different time zones to address customer issues
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