Technology
SrCustomerSuccessManager–Milan(FixedTermContract)
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“Sr Customer Success Manager – Milan (Fixed Term Contract) at LinkedIn. Skills: Customer Success, AI Enablement, Data Insights. Serve as Customer Champion and Advocate. Help customers realize value”
What You'll Achieve.
Deliver measurable ROI; Increase recruiter efficiency; Improve job fill rates; Enhance candidate quality
Industry & Context.
Data Analysis; Identify growth opportunities
What They're Looking For.
Must Have
5+ years Customer Success, Account Management/Sales, Consulting, Product Training and Enablement, Project Management, or Change Management, Business Fluency in English and Italian
Nice to Have
Recruiting or other applicable talent experience, Proficient interpersonal skills, Proficient organization, project management, and time management skills, Experience analyzing data, trends, and client information, Influential verbal and written communication skills, Proficient understanding of Sales concepts and SaaS
What You'll Do.
Serve as Customer Champion and Advocate
Help customers realize value
Partner on customer retention and expansion
Ensure effective user and product onboarding
Deliver measurable ROI
Build trusted relationships with stakeholders
Align on business objectives
Guide customers to achieve priorities
Share impactful data and recommendations
Provide education options
Map Hiring solutions to workflows
Guide customers through AI search
Advise on AI optimization
Analyze usage metrics
Identify low utilization
Implement strategies to boost adoption
Collaborate with internal teams
Influence product improvements
Increase recruiter efficiency
Improve job fill rates
Enhance candidate quality
How You'll Work.
Team & Collaboration
Partner with sales counterparts; Partner with internal teams; Account Directors; Global Services; Product teams
Communication Scope
Presenting to audiences
Process & Methodology
Project Management, Time Management
Full Job Description
LinkedIn is the world's largest professional network, built to create economic opportunity for every member of the global workforce. Our products help people make powerful connections, discover exciting opportunities, build necessary skills, and gain valuable insights every day. We're also committed to providing transformational opportunities for our own employees by investing in their growth. We aspire to create a culture that's built on trust, care, inclusion, and fun – where everyone can succeed. Join us to transform the way the world works. This position is based in Milan At LinkedIn, our approach to flexible work is centered on trust and optimized for culture, connection, clarity, and the evolving needs of our business. The work location of this role is hybrid, meaning it will be performed both from home and from a LinkedIn office on select days, as determined by the business needs of the team. The Senior Customer Success Manager (CSM) is a strategic advisor and AI-savvy partner to our customers, helping them unlock measurable value from LinkedIn Hiring Solutions. This role blends customer advocacy, data-driven insights, and enablement to drive adoption, retention, and growth. As a CSM you will be tasked with: * Serving as a Customer Champion and Advocate * Helping Customers realize value from their investment * Partnering on customer retention and expansion The CSM will partner with various stakeholders within assigned customers to ensure effective user and product onboarding and engagement on LinkedIn Hiring products and solutions. Responsibilities: Drive Customer Success & Retention * Partner with sales counterparts to ensure adoption, mitigate churn risk, and deliver measurable ROI through success plans and regular business reviews. Act as a Strategic Advisor * Build trusted relationships with customer stakeholders, align on business objectives, and guide them to achieve operational priorities and full product value. Deliver Insights & Best Practices * Shar
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