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SrCustomerSuccessManager–Milan(FixedTermContract)
“Sr Customer Success Manager – Milan (Fixed Term Contract) at LinkedIn. Skills: Customer Success, Account Management, Sales. Serve as Customer Champion and Advocate. Help customers realize value”
What You'll Achieve.
Deliver measurable ROI; Achieve operational priorities; Drive adoption and engagement; Optimize hiring workflows; Boost adoption and customer success; Deliver a unified customer experience; Influence product improvements; Increase recruiter efficiency; Improve job fill rates; Enhance candidate quality
Industry & Context.
Data Driven
What They're Looking For.
Must Have
5+ years of experience in Customer Success, Account Management/Sales, Consulting, Product Training and Enablement, Project Management, or Change Management, Business Fluency in English and Italian
Nice to Have
Recruiting or other applicable talent experience, Proficient interpersonal skills, demonstrated by the ability to build authentic business relationships and effectively manage relational challenges, Proficient organization, project management, and time management skills, Experience analyzing data, trends, and client information to identify product or growth opportunities in service of customer value, Influential verbal and written communication skills, including expertise in presenting to both small and large audiences, Proficient understanding of Sales concepts and Software as a Service, Bachelor's degree or equivalent practical experience
What You'll Do.
Serve as Customer Champion and Advocate
Help customers realize value
Partner on customer retention and expansion
Ensure effective user and product onboarding
Drive Customer Success & Retention
Partner with sales counterparts
Act as a Strategic Advisor
Build trusted relationships
Deliver Insights & Best Practices
Champion AI-Powered Enablement
Monitor & Optimize Engagement
Analyze usage metrics
Implement strategies to boost adoption
Drive Measurable Outcomes
How You'll Work.
Team & Collaboration
Partner with sales counterparts; Collaborate with internal teams (e.g., Account Directors, Global Services, Product)
Communication Scope
Communication; Influential verbal and written communication skills; Presenting to audiences
Process & Methodology
Project Management
Applying for this Sr Customer Success Manager – Milan (Fixed Term Contract) role?
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