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SrCustomerSuccessManager–Milan(FixedTermContract)
“Sr Customer Success Manager – Milan (Fixed Term Contract) at LinkedIn. Skills: Customer Success, Account Management, Sales. Serve as Customer Champion and Advocate. Help Customers realize value”
What You'll Achieve.
Deliver measurable ROI; Achieve operational priorities; Achieve full product value; Drive adoption and engagement; Boost adoption and customer success; Deliver a unified customer experience; Influence product improvements; Increase recruiter efficiency; Improve job fill rates; Enhance candidate quality
Industry & Context.
Analyze data; Analyze trends; Analyze client information
What They're Looking For.
Must Have
5+ years of experience in Customer Success, Account Management/Sales, Consulting, Product Training and Enablement, Project Management, or Change Management, Business Fluency in English and Italian
Nice to Have
Recruiting or other applicable talent experience, Proficient interpersonal skills, demonstrated by the ability to build authentic business relationships and effectively manage relational challenges, Proficient organization, project management, and time management skills, Experience analyzing data, trends, and client information to identify product or growth opportunities in service of customer value, Influential verbal and written communication skills, including expertise in presenting to both small and large audiences, Proficient understanding of Sales concepts and Software as a Service, Bachelor's degree or equivalent practical experience
What You'll Do.
Serve as Customer Champion and Advocate
Help Customers realize value
Partner on customer retention and expansion
Ensure effective user and product onboarding
Drive Customer Success & Retention
Partner with sales counterparts
Deliver measurable ROI
Build trusted relationships
Guide them to achieve operational priorities
Share impactful data and recommendations
Provide education options
Map Hiring solutions to customer workflows
Champion AI-Powered Enablement
Leverage tools like Hiring Assistant
Guide customers through AI-assisted search
Advise on how AI can optimize hiring workflows
Monitor & Optimize Engagement
Analyze usage metrics
Identify low utilization
Implement strategies to boost adoption
Drive Measurable Outcomes
Increase recruiter efficiency
Improve job fill rates
Enhance candidate quality
How You'll Work.
Team & Collaboration
Partner with sales counterparts; Collaborate Cross-Functionally; Partner with internal teams (e.g., Account Directors, Global Services, Product)
Communication Scope
Influential verbal and written communication skills; Presenting to both small and large audiences
Process & Methodology
Project Management
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