PitchBook Data
Sr.CustomerSuccessManager,JapaneseSpeaking
“Sr. Customer Success Manager, Japanese Speaking at PitchBook Data. Skills: Customer success, Account management, Client retention, Platform optimization. Achieve retention goals. Achieve expansion goals”
What You'll Achieve.
Achieve retention goals; Achieve expansion goals
Industry & Context.
Limited corporate travel
What They're Looking For.
Must Have
4+ years customer success management, 4+ years account management, Fluency in Japanese, Fluency in English, Authorized to work in Japan
Nice to Have
Bachelor's degree
What You'll Do.
Achieve retention goals
Achieve expansion goals
Provide excellent support
Act as product expert
Identify client goals
Conduct training sessions
Ensure client satisfaction
Ensure client success
Conduct business reviews
Measure renewal probability
Measure client achievement
Measure client satisfaction
Provide product education
Serve as client advocate
Analyze customer health data
Identify opportunities
Engage with Account Managers
Strategize on account retention
Strategize on account growth
Manage client relationships
Document client interactions
Improve customer information
Drive client engagement
Comprehend client product engagement
Demonstrate client product engagement
Support company vision
Support company values
Encourage desired behaviors
Participate in company initiatives
Participate in projects
How You'll Work.
Team & Collaboration
Work with a team; Engage with Account Managers
Communication Scope
Verbal communication; Written communication
Applying for this Sr. Customer Success Manager, Japanese Speaking role?
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ANONYMOUS · UNFILTERED
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