Sr.CustomerSuccessManager-Government

## Accountabilities Serve as the primary strategic partner for government agencies, regulatory boards, and public health departments, managing long-term relationships with executive-level stakeholders Develop and execute mission-aligned customer success plans that support regulatory objectives, compliance mandates, and public safety outcomes Lead onboarding, training, and enablement initiatives to ensure effective platform adoption across government users and stakeholders Monitor customer health, engagement, and usage data, translating insights into actionable recommendations and “state of agency” performance reporting Manage complex escalations and cross-functional issue resolution in collaboration with internal product, engineering, and government affairs teams Conduct executive business reviews to assess value realization, strengthen partnerships, and identify expansion or improvement opportunities Ensure consistent alignment between platform capabilities and evolving regulatory, compliance, and policy requirements Requirements: 5+ years of experience in Customer Success, Account Management, or SaaS roles, with direct exposure to government, regulatory, or public sector clients Strong understanding of healthcare compliance, state agencies, regulatory boards, or professional licensing environments is highly preferred Proven ability to engage and influence senior government stakeholders, including executives and policy-level decision-makers Experience managing complex enterprise or public sector accounts with multiple stakeholders and long sales or procurement cycles (RFP environments) Strong communication skills with the ability to simplify technical concepts for non-technical and policy-driven audiences Demonstrated problem-solving ability with a proactive approach to risk identification, retention, and long-term relationship management Ability to work independently in a remote-first environment while managing complex, multi-layered customer portfolios Strong ana