Vatica Health
Healthcare
Sr.CustomerSuccessManager
“Sr. Customer Success Manager at Vatica Health. Skills: Customer relationship management, Data analysis, Healthcare industry knowledge. Develop strategic relationships with customers. Analyze customer performance and adoption data”
What You'll Achieve.
Maximize value of Cozeva & Vatica solutions; Drive adoption; Ensure measurable success; Retention; Engagement; Expansion opportunities
Industry & Context.
Problem-solve; Connect product capabilities to customer needs; Analyze data; Identify and address potential issues or risks
Willingness to work as needed with international teams and time zones
What They're Looking For.
Must Have
BAS in a relevant discipline, 7+ years in healthcare administration or healthcare technology/SaaS, Experience working with Health Plans, Independent Physician Associations (IPAs), and Management Service Organizations (MSOs), Foundational knowledge and experience in value-based care programs, Direct or adjacent experience with Quality programs, such as HEDIS, STAR, QRS, and/or MSSP/ACO, Direct or adjacent experience with Risk Adjustment models such as CMS-HCC, HHS-ACA, and/or UCSD-CDPS
Nice to Have
MPH, MHA, MHSA, MBA or equivalent graduate degree, direct industry experience, Experience in customer success, account management, or a related role
What You'll Do.
Develop strategic relationships with customers
Analyze customer performance and adoption data
Conduct regular check-ins and business reviews
Identify upselling or cross-selling opportunities
Gather and share customer feedback
Create customer success stories
Drive projects to completion
Serve as subject matter experts on workflow
How You'll Work.
Team & Collaboration
Collaborate with marketing and sales teams; Work with product management and development teams; Work collaboratively with CSM team; Work with other internal teams
Process & Methodology
Drive projects to timely completion
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