Okta
Technology
Sr.CustomerSuccessManager
“Sr. Customer Success Manager at Okta. Skills: Customer Success, Account Management, Enterprise Sales, SaaS. Deliver customer value. Develop customer relationships”
What You'll Achieve.
Drive higher business value; Drive executive alignment; Turn strategy into traction; Win as a team
Industry & Context.
Problem-solving skills; Analytical skills
Travel up to 35%
What They're Looking For.
Must Have
5+ years customer success, 5+ years account management, 5+ years consulting, Manage large complex enterprises, SaaS-based technical enterprise product experience
Nice to Have
Enterprise security tools experience
What You'll Do.
Deliver customer value
Develop customer relationships
Nurture C-level relationships
Ensure return on investment
Translate technical concepts
Execute success plans
Design Strategic Business Reviews
Execute Strategic Business Reviews
Champion customers internally
Mobilize cross-functional partners
Gather customer feedback
Surface customer feedback
Identify new products
Communicate new features
Identify renewal risk
Remediate renewal risk
Ensure successful renewal
Spot expansion opportunities
How You'll Work.
Team & Collaboration
Cross-functional partners; Sales; Support; Engineering; Product
Communication Scope
Presentation skills; Communication skills
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