AspenTech
process industry
Sr.CustomerSuccessManager
Neural analysis suggests this role is
optimal for Senior candidates.
“Sr. Customer Success Manager at AspenTech. Skills: Customer Success Management, building trusted advisor relationships, driving customer satisfaction, recognizing ROI, renewals, solution growth, customer intimacy, delivering business impact, understanding customer business issues, nurturing key decision maker relationships, penetrating accounts, aligning initiatives, acting as a trusted advisor, increasing customer adoption, proactive customer contact, strategic planning, account planning, risk ”
What You'll Achieve.
high levels of customer satisfaction; recognition of ROI tied to customer business initiatives; renewals; solution growth opportunities; meeting or exceeding revenue goals or business objectives; increase in customer adoption; customer satisfaction; help them meet their sales productivity objectives; generate new revenue; Customers’ growth; Customers’ satisfaction; long term strategic partnerships; increasing customer usage and adoption of solutions
Industry & Context.
overcoming any hurdle
on-site visits
What They're Looking For.
Must Have
Bachelor’s degree in Chemical Engineering or a similar discipline, 10+ years of professional experience in the process industry, Excellent written and verbal communication skills, A verifiable track record of consistently meeting or exceeding revenue goals or business objectives, Proven ability to facilitate and lead cross‑functional teams, with project‑management skills, Experience managing multi‑million‑dollar portfolios, Skilled in building relationships with key decision‑makers, influencers, and senior management within customer accounts, self‑motivation, agility, and business acumen
Nice to Have
5+ years of experience in Pre‑Sales, Post‑Sales, Customer Relationship Management, or Customer Success Management, 5+ years of experience using AspenTech Engineering, Manufacturing, SSE, or APM solutions, or similar software suites used in the process industries, Fluent English Italian as a first or second language
What You'll Do.
building and maintaining strong
high level trusted advisor relationships within assigned accounts
ensuring high levels of customer satisfaction and recognition of ROI tied to customer business initiatives
leading to renewals and solution growth opportunities
helping a portfolio of customers reach their business transformation by leveraging our solutions
creating trusted relationships
governance and adoption insights and industry thought leadership
aligning our success with customer business initiatives
owning the customer experience
journey (adoption and value capture) and renewal results for assigned enterprise and key accounts
focusing on customer intimacy
delivering business impact and innovation to a customer's business
understanding our customers' key business issues and opportunities
building and nurturing key decision makers
influencers and senior management relationships across top accounts
solidifying our partnership and commitment to the customer while penetrating the account deeper
understanding the customers’ business environment
challenges and opportunities
aligning AspenTech’s initiatives with the customers’ initiatives
acting as a trusted advisor throughout the entire lifecycle of a customer account
ensuring our solutions are understood that results in an increase in customer adoption and customer satisfaction
proactive customer contact and on-site visits to perform high level Executive Business Reviews
improving relationship and planning strategically with customers
helping customers meet their sales productivity objectives through the use of our products and services
collaborating with internal implementation consultants
sales account managers
and renewal representatives to develop and execute account plans
initiating renewal and expansion opportunities to generate new revenue
developing strategies for scale and growth
delivering product insight and strategy advice for sales enablement
and training initiatives
uncovering and mitigating any risk that threatens your Customers’ growth
conceiving and executing risk mitigation plans by utilizing all available AspenTech resources
nurturing assigned account base into long term strategic partnerships
increasing customer usage and adoption of solutions
How You'll Work.
Team & Collaboration
Ability to effectively facilitate and lead cross-functional teams and manage both with and without organization authority; Collaborates with internal implementation consultants, sales account managers, and renewal representatives to develop and execute account plans
Communication Scope
Excellent written and verbal communication skills
Process & Methodology
project-management skills
Full Job Description
The driving force behind our success has always been the people of AspenTech. What drives us, is our aspiration, our desire and ambition to keep pushing the envelope, overcoming any hurdle, challenging the status quo to continually find a better way. You will experience these qualities of passion, pride and aspiration in many ways — from a rich set of career development programs to support of community service projects to social events that foster fun and relationship building across our global community. ## **The Role** The Senior Customer Success Manager (CSM) is responsible for building and maintaining strong, high level (i.e. key decision makers, influencers and senior management) trusted advisor relationships within assigned accounts ensuring high levels of customer satisfaction and recognition of ROI tied to customer business initiatives, leading to strong renewals and solution growth opportunities. We are looking for a passionate and experienced individual; able to help a portfolio of customers reach their business transformation by leveraging our solutions. This person will achieve this by creating trusted relationships, providing technology, governance and adoption insights and industry thought leadership. Sr. Customer Success Managers must align our success with customer business initiatives by possessing an unrivaled sense of autonomy, ownership, and dedication to helping each customer understand their level of maturity through a value framework process. ## **Your Impact** **Job Description** * Owns the customer experience, journey (adoption and value capture) and * renewal results for your assigned enterprise and key accounts. * Focus on customer intimacy. * Deliver business impact and innovation to a customer's business by truly * understanding our customers' key business issues and opportunities. * Build and nurture key decision makers, influencers and senior management * relationships across top accounts to solidify our partnership and commitment to t
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